Sales Operations Associate

il y a 1 mois

Nantes, Pays de la Loire, France Brunswick Marine in EMEA Temps plein
Are you ready for what's next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never RestsTM," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

NAVICO GROUP is a division of Brunswick Corporation (NYSE: BC), We are the world's leading supplier of integrated systems and products to industries ranging from marine to recreational vehicle and beyond, with offices across three regions: AMER, EMEA and APAC.

Navico Group is comprised of numerous industry leading brands that serve the marine, RV, specialty vehicle, and industrial markets. Some of the many brands that make up Navico Group include: Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Mastervolt, Marinco, MotorGuide, Progressive Industries, ProMariner, RELiON, Simrad, and Whale. Our products are sold in virtually every market around the world directly to OEMs and retail partners like Bass Pro Shops, Amazon, West Marine, and Walmart.

Our operating model is underpinned by the formation of four strategic business units with clear growth strategies:
  • Power Systems- Built with safety, endurance and unrivalled reliability, our power systems offer everything needed to power any journey you embark on.
  • Digital Systems – Technology engineered to bring innovation and integration to the forefront of every adventure.
  • Fishing Systems – Delivering powerful and cutting-edge technology, our products are designed to help you find, see, and catch more fish.
  • Performance Components – The finest hardware components and accessories made for optimum performance, integrated with intuitive technology.

With over 18,000 employees and operations in over 26 countries, Brunswick is the world leader in recreational marine vessels and propulsion. Recently named to Forbes list of Best Employers for Diversity, we take equality and work/life balance seriously. With our 16 boat brands, various P&A brands, and world leading propulsion brands, we aim to make the boating experience frictionless for our valued customers.

We are seeking a Sales Operations Associate to join our dynamic Sales Operations Team. The successful candidate will play a crucial role in maintaining and providing world class sales support and service to assigned portfolio of the new and existing customers. The role will pro-actively develop and grow established Navico Group customers' sales by identifying and assessing their needs and following up on promotional activities in conjunction with Sales team. This role acts as primary point of contact for assigned customer base on sales & product related enquiries.

Work Location: EMEA

Key Work Responsibilities

  • Process sales orders timely and accurately in line with procedures and policies ensuring OTD metrics are attained at all times.
  • Actively seek opportunities to fulfil backorders offering complimentary products & beneficial alternatives.
  • Generate quotations per request and follow up on the records for converting quotes into firm sales orders.
  • Manage and maintain the total order book for all assigned accounts with a focus on operational execution excellence.
  • Follow up on shipments schedule to ensure that possible obstacles are removed and warehouse can execute shipment of the goods in timely fashion.
  • Issue and provide on time documentation necessary for dispatch of the goods from Warehouse or 3rd party vendors.
  • Communicate and address appropriately specific customer requests related to labelling or handling of cargo.
  • Manage incoming calls and customer operations inquiries.
  • Provide accurate, valid and complete information by using the right methods and tools.
  • Answer customer product related questions in frames of Sales activities.
  • Follow up on promotions and campaign in conjunction with Sales.
  • Handle customer complaints other than related to technical issues with products, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Administrate non-faulty RMA scenarios and follow up with Logistics and Finance representatives for the soonest resolution of the issues in frames of applicable practices and policies.
  • Provide Sales with details on accounts' activities in agreed format and based on agreed frequency.
  • Provide customers information related to product availability matters and alternative products in cases of low stock, as well as details on pricing and other attributes of a sale.
  • Provide administrative support to the customers in a view of collecting and reporting various details reflecting state of their business with Navico Group.
  • Collaborate with Finance representatives on the matters of credit holds to ensure minimal impact on scheduled shipments.
  • Train customers on available B2B selling tools.
  • Introduce to the customer base available processes and procedures to ensure smooth transaction between customers and Company.
  • Follow procedures, guidelines and policies to ensure compliant execution of operational tasks.

Skills & Knowledge

  • Minimum 3 years of Order Management or inside sales experience (preferably with finished goods)
  • Associates/Bachelor's degree preferred
  • Experience with or knowledge of marine electronics and understanding of marine / boating industry would be a strong advantage
  • Knowledge of Logistics practices an advantage
  • Strong customer focus and excellent communication skills (verbal & written)
  • Full professional proficiency in English and French language (Additional European Language is in line with Market/Hiring Business unit)
  • Ability to negotiate & sell into a diverse customer base with a diverse portfolio of products

Behaviourals

Our teams all over the world are innovative, driven, exceptional, authentic and united in nearly 40 different regions globally. Our people are the heart of our business, and they make Navico Group the great company it is. They all play a fundamental part in enabling us to achieve sustainable growth, continue to enhance the user experience, deliver an unrivalled ecosystem, and increase brand loyalty. We are committed to bringing great talent into our business, as well as retaining and developing our existing colleagues, with the potential to be tomorrow's leaders of Navico Group.

Our Values

  • Innovative – We thrive in a culture that transforms a vision into a reality.
  • Driven – We have a passion for our work and the ability to deliver.
  • Exceptional – Our commitment to integrity, safety, quality, and continuous improvement.
  • Authentic – We work together and care about people at an individual level.
  • United – We are stronger together as" one Brunswick".

Next is Now

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Brunswick is committed to providing a workplace that offers equal employment opportunities based solely on merit. Therefore, discrimination based on race, color, religion, sex, national origin, disability, veteran status or any other protected status under applicable local, state or federal law is not tolerated.

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

#Brunswick Corporation

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