Set-up coordinator
il y a 3 semaines
Notre département Care (pour notre branche "gestion de copropriété") est composé de 3 équipes :
l'équipe Customer Care Representative : en charge des demandes et de la mise à disposition de ressources pour nos clients,
l'équipe Customer Success : en charge du développement du portefeuille (up et cross-sells),
l'équipe Set-up (10 personnes) : chargée de prendre en main la relation avec les clients dès leur signature de contrat avec les Sales. L'objectif est de les accompagner durant leurs premiers mois chez nous, et d'assurer que leur transition vers notre plateforme soit la plus douce possible.
Au sein de l'équipe Set-up, ton rôle est d'assurer une expérience client de qualité dès les premières semaines du client. Tu es responsable de l'avancée et du bon paramétrage des comptes clients, ainsi que de la bonne prise en main de notre plateforme.
Au quotidien, ton rôle est : d'accompagner le client (et de le rassurer) dans ses démarches administratives de transfert de dossier : tu l'aides à prendre contact avec ses anciens prestataires pour transférer ses documents chez nous, tu mets à jours le statut de la copro auprès du Registre National des Copropriétés, etc., tu t'assures qu'il sache exactement quoi faire et réponds à ses questions, de paramétrer la plateforme du client : tu es responsable de rendre le compte client opérationnel en obtenant et en renseignant les information nécessaire, et en donnant les bons accès aux bonnes personnes, de gérer les interventions de chaque équipe afin que le client ait le meilleur accompagnement possible : tu devras solliciter la bonne équipe au bon moment et donner les bonnes informations (expert comptable, juridique, travaux, success, sales etc.). Enfin, force de proposition, tu auras l'occasion de travailler avec les équipes Produit et Tech, pour améliorer encore et toujours notre produit - en fonction des remontées de tes clients et de tes propres besoins. Avantages :Les plus :
2 semaines d'onboarding pour te faire découvrir le monde de la copropriété et le fonctionnement de Matera Un career path pour t'accompagner dans ton évolution professionnelle & politique de mobilité interne Un suivi hebdomadaire par ton/ta Manager Politique de rémunération et de BSPCEs transparente Politique d'accompagnement pour le retour de congé maternité et du 2nd parent Gymlib pour faire du sport à petits prix Des bons plans culture avec la plateforme Leeto La base légale : Congés payés et RTT en fonction de ton statut Mutuelle & Carte Swile - pris en charge à 50% Prise en charge des transports à 50% ou 150€ chez Cyclofix pour les adeptes du velotaf Un ordinateur et équipements te seront fournis Les informations pratiques : Locaux : 46 rue Notre-Dame-des-Victoires Paris Politique de télétravail : flexible avec 1 jour de présence au bureau par semaine. Type de contrat : CDI, statut cadre-
it controls coordinator
il y a 4 semaines
Paris, Île-de-France bdevit Temps pleinIT Controls Coordinator Tasks/Duties:Within the team in charge of the supervision of the groupe IT service providers, the IT Controls Coordinator will : - Participate in the control of our IT service providers by : * Coordinating the permanent supervision of outsourced controls (evidence availability monitoring) ;* Coordinating the continuous review process...
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event coordinator h/f
il y a 5 jours
Paris, Île-de-France Veja Temps pleinDescriptif du posteVEJA est à la recherche d'un(e) Event Coordinator en CDD afin d'accompagner l'Event Manager dans le cadre d'un remplacement de congé maternité du 1er juillet au 31 décembre.Vous participerez à la conception et à l'organisation des événements VEJA et Centre Commercial : Participation à la réflexion stratégique évènementiel de...
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Event Coordinator
il y a 1 semaine
Paris, Ile-de-France Elevate Global France Temps pleinABOUT USElevate is a global agency specializing in event staff recruitment. We have been approached by the exclusive hospitality provider for the biggest sporting event taking place in Paris in 2024 to hire Event Managers for various sites they will operate during the event.Our positions are open to everyone, including individuals with disabilities. Please...
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Workplace Coordinator
il y a 14 heures
Paris, Île-de-France Sonos Temps pleinAt Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their...
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Balenciaga - Retail Coordinator France H/F
il y a 9 heures
PARIS, 75000, Ile-de-France Kering Temps pleinRésuméBALENCIAGA - Retail Coordinator France (H/F)About usCristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian...
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Pool Medical coordinator
il y a 1 jour
Paris, Île-de-France Médecins du Monde Temps pleinJoin our pool and get involved in our causesMdM is constantly looking for new talents: that's why we are always listening to your needs and paying attention to your career development. Thus, to respond as quickly as possible to the needs of our teams at headquarters and in the field, we have built a pool of candidates that we regularly fill. This is where...
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Recruiting Coordinator
il y a 1 semaine
Paris, Île-de-France Oliver Wyman Group Temps pleinOliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,000 professionals around the world who work with clients to optimize...
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Ecommerce Product Coordinator
il y a 8 heures
Paris, Ile-de-France The Frankie Shop Temps pleinPosition Title: Ecommerce Product CoordinatorReports To: Head of EcommerceThe Ecommerce Product Coordinator works closely with various teams including ecommerce, buying, production, and digital marketing to ensure all components of the online catalog are beautifully and accurately presented to consumers. This position works closely with the e-merchandiser...
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Catering Coordinator F&B
il y a 4 jours
Paris, Île-de-France teamworkonline Temps pleinWho We Are:On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and...
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Recruiting Coordinator
il y a 6 jours
Paris, Ile-de-France Oliver Wyman Temps pleinOliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,000 professionals around the world who work with clients to optimize...
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Associate Project Coordinator Culture
il y a 4 jours
Paris, Île-de-France United Nations Educational, Scientific and Cultural Organization Temps pleinJob DescriptionDescription –>The Associate Project Coordinator, under the overall authority of the Assistant Director‐General for Culture, the general supervision of the Director of the Culture and Emergencies (CLT/CEM) and the direct supervision of the Head of the Movable Heritage and Museums Unit (CLT/CEM/MHM) will contribute to the planning,...
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Associate Project Coordinator Culture
il y a 4 jours
Paris, Île-de-France United Nations Educational, Scientific and Cultural Organization Temps pleinJob DescriptionDescription –>The Associate Project Coordinator, under the overall authority of the Assistant Director‐General for Culture, the general supervision of the Director of the Culture and Emergencies (CLT/CEM) and the direct supervision of the Head of the Movable Heritage and Museums Unit (CLT/CEM/MHM) will contribute to the planning,...
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Learning and Development Coordinator
il y a 10 heures
Paris, Ile-de-France OECD - OCDE Temps pleinCompany DescriptionTHE OECD – Who we are, what we doThe Organisation for Economic Co-operation and Development (OECD) is an international organisation located in Paris, comprised of 38 member countries, that works to build better policies for better lives. Together with governments, policy makers and citizens, we work on establishing evidence-based...
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Roving emergency general coordinator
il y a 1 jour
Paris, Île-de-France Médecins du Monde Temps pleinFor more than 40 years, Médecins du Monde, a campaigning medical organisation committed to international solidarity, has been caring for the most vulnerable populations at home and abroad. It has continued to highlight obstacles that exist in accessing health care and has secured sustainable improvements in health-for-all policies. Those working for this...
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National Project Coordinator in Morocco – NDC Action Project
il y a 1 semaine
Paris, Île-de-France UNEP - United Nations Environment Programme Temps pleinResult of ServiceThe consultant will work under supervision and guidance of the Head of NDC Action Project.The consultant will be responsible for: a) UNEP's technical assistance to Morocco LT-LEDS project fully meets its objectives. b) UNEP's technical assistance to Morocco LT-LEDS project and related / follow-on activities is well coordinated with relevant...
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English Babysitting
il y a 1 semaine
Paris, Île-de-France Be My Nounou Temps pleinLooking for a flexible and fun job where you can speak English to children? Look no furtherBe My Nounou changes the game by promoting an innovative, fun and entertaining approach to babysitting that benefits everyone; parents, children and nannies. #InFunWeTrustYour role as an English-speaking babysitter :We are looking for creative and proactive...
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English speaking babysitting
il y a 1 mois
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CDD - Global Retail Performance Coordinator H/F
il y a 8 heures
PARIS, 75000, Ile-de-France Celine Temps pleinTo make this vision a reality we are looking for enthusiastic, agile and passionate personalities who are eager to evolve in a demanding environment.YOUR WORK ENVIRONMENTAs part of the retail excellence, you will support the regional network and sustain sales performance at a global level through the follow-up of performance and deployment of dedicated...
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Project Coordinator
il y a 5 jours
Paris, Ile-de-France OECD - OCDE Temps pleinTHE OECD – Who we are, what we doThe Organisation for Economic Co-operation and Development (OECD) is an international organisation comprised of 38 member countries, that works to build better policies for better lives. Our mission is to promote policies that will improve the economic and social well-being of people around the world. Together with...
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Talent Acquisition Coordinator
il y a 5 jours
Paris, Ile-de-France Dailymotion Temps pleinDailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.Dailymotion is also...