Lounge Manager

il y a 1 mois

Paris, Île-de-France teamworkonline Temps plein

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

THE ROLE

As the Lounge Manager, you will play a pivotal role in curating an unparalleled guest experience at our exclusive hospitality lounges located within the prestigious Paris La Défense Arena during the Olympic and Paralympic Games in 2024.

From July 1st to August 31st, 2024, you will be responsible for creating a warm ambiance and ensuring exceptional service for our esteemed guests by coordinating all service providers, stadium operator/owner, police, emergency services and other relevant partners in the lounge.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

  • Operational Excellence:

Manage day-to-day lounge operations, overseeing personnel coordination, stock management, and logistics to guarantee a seamless and efficient operation.

  • Guest Experience:

Ensure a first-class customer service experience, anticipating and fulfilling guests' needs, and swiftly addressing any challenges to exceed expectations.

  • Team Leadership:

Train and lead a dedicated service team of providers, fostering a collaborative and customer-focused culture.

  • Event Coordination:

Collaborate closely with the event team to organize and execute the event, receptions, and activities, ensuring each occasion is unique and memorable.

  • Regulatory Compliance:

Ensure strict adherence to safety standards, health regulations, and local compliance, always maintaining a secure and enjoyable environment.

QUALIFICATIONS REQUIRED

  • Proven experience in managing luxury spaces, preferably within the hospitality or events sector.
  • Exceptional team management skills and a passion for delivering outstanding customer service.
  • Ability to thrive in a high-pressure, dynamic environment, demonstrating strong organizational capabilities and quick problem-solving skills.
  • In-depth knowledge of safety protocols and regulations related to alcohol and catering.

COMPENSATION

Competitive salary, commensurate with job position and experience.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices. Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

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