IT Change Management and Communication Lead
il y a 1 semaine
The Change Management and Communication Lead position within the Identity Global Products department is an exhilarating opportunity to be at the forefront of driving transformative change in a critical area of the company's technological landscape. By taking the lead in managing and communicating changes related to IT identity systems and processes, you'll play a pivotal role in :
- The rollout of a 100 million program over 5 years to transform the technology landscape of AXA Identity.
- Support the creation of a single team to manage centrally IT identity at AXA.
- Lead the change management practices in the whole department as well as managing a team of change management officers to cover all those missions.
This role not only allows you to leverage your expertise in change management and communication but also provides the chance to make a tangible, lasting impact on the company's success and growth. It's a dynamic and rewarding opportunity to be a catalyst for positive change while honing your leadership and communication skills in a fast-paced, innovative environment.
Job purpose
As a change manager you'll play an important role in ensuring the successful deployment of group products within AXA globally (~120 000 users) change management practices within the IGP department and releases in our projects. You'll be responsible for planning, scheduling, coordinating, and overseeing the process of developing, testing, and deploying software releases to various environments.
Main mission
Your responsibilities include:
- Defining the change management framework and practices, both for all user populations but also internally in the department to convey the transformation of the team
- Controlling the change management practices of 50 rollout projects in different AXA entities of the global transformation program and making sure that local change management teams follow and understand recommendations.
- Structure and lead change management of the internal team (2 FTE), but also in each entity where dedicated change management officers are nominated.
- Change the mindset of the team to make it shift from infrastructure products to business application products (requiring deeper understanding of practices
Qualifications
We are looking for someone with the following experience and skills:
Experience
- Proven successful experience as Change Manager Officer
- Experience of management
- Work in IT infrastructure context would be a plus
Technical skill
- Change management methodologies
Soft skills / transversal skill
- Ability to communicate and negotiate in an international / multi-cultural environment.
- "Service-oriented" person with skills in managing client relationships.
- High capacities of influence others in matrixial organization.
- Management of priorities and complex situations with multiple stakeholders (Identity, other AXA GO, entities, security...) while keeping good relationships.
- Analytical skills to help drive "continuous improvement".
- Fluent written & spoken English.
About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities
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