Customer Service Team Leader H/F
il y a 4 jours
Job overview At our Libourne site, you will manage a team of customer service representatives. Main mission Strategy and policy definition: ensures that the team implements and applies the defined policies. Data management and sales monitoring: monitors SRC KPIs to track operational activity. Shares information with the team, other departments, and regions. Adjusts the allocation of customer portfolios to balance workload. Transport planning: ensures that transport orders placed by the team are optimized and comply with negotiated conditions. Approves transport orders within the authorized amount. Supports the team and challenges proposed options to meet customer needs while protecting the company's interests. Order management: monitors the workload of the SRC team. Arbitrates and prioritizes orders when necessary. Supports the team in problem resolution. Informs the Group SRC Manager of any blocking points depending on severity. Checks and validates the team's credit notes. Ensures teams are trained on processes and meet processing deadlines. Customer relations: coordinates activity and provides visibility to internal partners (regions, franchises, quality, etc.), as well as customers and external service providers. Communicates with the team and/or regularly shares relevant information to support operational efficiency. Quality, continuous improvement, and compliance: supports the team in case of specific issues related to regulations, risk, payment, or transport. Ensures all conditions are respected and compliant. Project management: contributes to and/or manages projects related to the activity.2 years of experience in team management within an international environment. Knowledge of international business: understanding of international trade practices sufficient to challenge existing solutions and propose improvements. Customer knowledge: ability to use customer insights to formulate improvement recommendations. Transport knowledge: understanding of transport methods sufficient to propose appropriate solutions. Warehousing knowledge: understanding of warehousing processes and constraints in order to adapt solutions accordingly. Quality, regulatory, industry, finance: knowledge of applicable guidelines in Quality, Regulatory Affairs, GMP, and Finance sufficient to anticipate impacts on the Customer Service Department (SRC). Fluent English required.
-
Customer Service Team Leader
il y a 2 semaines
Libourne, France Ceva Tiergesundheit GmbH Temps plein**Customer Service Team Leader** The success of a company depends on the passionate people we partner with. Together, let's share our talents. As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all animals, which...
-
Customer Service Team Leader
il y a 5 heures
Libourne, Nouvelle-Aquitaine, France CEVA SANTE ANIMALE Temps pleinCustomer Service Team LeaderThe success of a company depends on the passionate people we partner with.Together, let's share our talents.As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes...
-
Customer Service Team Leader
il y a 5 heures
Libourne, Nouvelle-Aquitaine, France CEVA SANTE ANIMALE Temps pleinLe succès d'une entreprise passe avant tout par les hommes et femmes qui la composent...Ensemble, partageons nos talents.Ceva Santé Animale est la 1ère entreprise de santé animale française, et est classée au 5ème rang mondial.Ensemble, c'est avec passion que les femmes et les hommes de Ceva recherchent, développent, produisent et commercialisent des...
-
Customer Service Specialist
il y a 1 semaine
Libourne, France Arena S.p.A. Temps pleinarena is the global top of mind brand for swimmers and all who wish to stay active and fit in and by the water. Born from our passion for sports, innovation and Italian design, every detail in our products is designed to offer the most rewarding user experience, in and by the water. As part of our Customer Service team, based in Libourne (33), you will...
-
IT Business Services Manufacturing Lead
il y a 1 semaine
Libourne, France CEVA Animal Health, LLC Temps pleinIn a context of strategic international industrial programs involving significant digital engagement, CEVA opens the IT Business Services Manufacturing Lead position within the global IT organization, reporting to the Manufacturing & Quality Service Delivery Lead. The IT Business Services Manufacturing Team lead is responsible for the delivery and...
-
International Customer Service Team Lead
il y a 2 jours
Libourne, France CEVA SANTE ANIMALE Temps pleinUne entreprise de santé animale recherche un(e) Responsable Service Clients pour gérer une équipe à Libourne. Vous serez en charge de la stratégie et de la gestion opérationnelle, tout en veillant à la qualité et à l'amélioration continue. Le poste nécessite 2 ans d'expérience en management dans un contexte international et un anglais courant...
-
Customer Service Compliance Officer
il y a 2 semaines
Libourne, Nouvelle-Aquitaine, France CEVA Tiergesundheit GmbH Temps pleinCustomer Service Compliance Officer & project supportThe success of a company depends on the passionate people we partner with.Together, let's share our talents. As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all...
-
Corporate Veterinary Services Swine Manager
il y a 2 semaines
Libourne, France Ceva Temps plein**Corporate veterinary services swine manager - M/F** The success of a company depends on the passionate people we partner with. Together, let's share our talents. As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all...
-
Corporate Veterinary Services Swine Manager
il y a 2 semaines
Libourne, France CEVA Animal Health, LLC Temps pleinThe Corporate Veterinary services manager will report to the Franchise Director, he or she is responsible for: ➔Creating concepts for the local Veterinary Services teams, and supporting them at Corporate level/within a Franchise, with strategic products and/or specific diseases. ➔Providing training to Veterinary Services teams and ensuring they...
-
Customer Service Compliance Officer
il y a 5 heures
Libourne, Nouvelle-Aquitaine, France CEVA SANTE ANIMALE Temps pleinThe success of a company depends on the passionate people we partner with.Together, let's share our talents.As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our...
