Technical Service Specialist

il y a 1 mois

Paris, France La Marzocco Temps plein

La Marzocco has traditionally specialized in manufacturing and distributing high-end crafted coffee machines. With a rich heritage in coffee culture, we strive to provide exceptional products and support to our customers worldwide.


An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office. We are looking for a dynamic and proactive Technical Service Specialist.


In this role, you will play a crucial role in ensuring customer satisfaction by providing exceptional after-sales support and coordinating service activities.


If you've got a proven track record as a Technical Service Specialist, or similar, we want to hear from you


Objectives of this role:



  • Serve as a point of contact for customers seeking after-sales support, addressing inquiries, resolving issues, and providing technical assistance via phone, email, or in-person.
  • Remain in close contact with technical partners to provide ongoing training and machine updates.
  • Provide product training and demonstrations to customers and internal staff as needed.
  • Help organise ongoing yearly events such as the Paris Coffee Festival, Coffee Road shows and any other planned events.
  • Help coordinate installation and service requests and schedule appointments for technicians to perform repairs, installations, and maintenance tasks at customer sites.
  • Analyze & report to the After Sales Manager with issues and products identified in the field.
  • Support the After Sales Manager with training and on road demos/testing of new products
  • Collaborate closely with internal teams, including sales, marketing and logistics, to ensure seamless coordination of service activities and timely resolution of customer issues.
  • Working closely with our spare parts partner
  • Assist in the development of after-sales support material’s, including user manuals, troubleshooting guides, and training materials, to empower customers to effectively use and maintain their equipment.
  • Develop engaging and trustworthy inner & outer relationships for mutual success.
  • Flexibility to travel to customer sites for on-site support or training sessions.


Requirements:


  • Previous experience in a customer service or technical support role, preferably within the coffee industry or related field.
  • Strong communication skills in both French and English (oral and written), with the ability to effectively communicate technical information to diverse audiences.
  • Someone who can think on their toes and outside of the box
  • Excellent organizational and multitasking abilities, with a keen attention to detail and the ability to prioritize tasks in a fast-paced environment.
  • A proactive and customer-focused mindset, with a passion for delivering exceptional service and building long-term customer relationships.
  • Full French driver’s license
  • Flexibility to travel (around 40%)
  • Interest in specialty coffee nice to have but not necessary.


What we offer:


  • A young, dynamic and very passionate environment at all business levels
  • Training: we support your personal growth with continuous training on both hard and soft skills
  • We listen to our opinion because your opinion not only counts, but feeds change
  • Communication and transparency: we foster continuous dialogue between all levels of the company
  • Work PC and smartphone
  • Performance management policy
  • And of course…excellent coffee


Location: Paris, France

Terms: full-time, initially offered on a 6-month probation period


Join our team at La Marzocco France and be part of a passionate and dedicated team committed to delivering excellence in after-sales service and support to our valued customers.


La Marzocco is committed to best practices in Equity, Diversity, and Inclusion. We encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences, and abilities. We value the positive impact that difference has on our team and actively encourage qualified applicants to submit their CV.

  • Technical Service Specialist

    il y a 3 jours

    Paris, France La Marzocco France Temps plein

    La Marzocco has traditionally specialized in manufacturing and distributing high-end crafted coffee machines. With a rich heritage in coffee culture, we strive to provide exceptional products and support to our customers worldwide. - Job Overview:_ An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office....

  • Technical Support Specialist

    il y a 6 jours

    Paris, France Plug Power Inc Temps plein

    Technical Support Specialist Status: Exempt (Salaried) Department: Global Services / Service Engineering / Technical Services, Dept. 331 Position Summary Core **Responsibilities**: - Build and maintain technical product knowledge internally for all GenDrive models, GenFuel V1, V2, V3 & V4 etc., including Hydrogen Pad and dispensers, and new products...

  • Technical Support Specialist

    il y a 5 jours

    Paris, France Thermo Fisher Scientific Temps plein

    As a Technical Support Specialist, you will provide product line consultation to customers, primarily focused in the French region. You will be expected to keep up to date with our instrumentation and create a strong relationship with the field service, by maintaining approx. 25-30 % FSE field presence locally. Utilizing our remote technologies (such as...

  • Technical Service Specialist

    il y a 4 semaines

    Greater Paris Metropolitan Region, France La Marzocco Temps plein

    La Marzocco has traditionally specialized in manufacturing and distributing high-end crafted coffee machines. With a rich heritage in coffee culture, we strive to provide exceptional products and support to our customers worldwide.An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office. We are looking for...

  • Technical Service Specialist

    il y a 4 semaines

    Greater Paris Metropolitan Region, FR La Marzocco Temps plein

    La Marzocco has traditionally specialized in manufacturing and distributing high-end crafted coffee machines. With a rich heritage in coffee culture, we strive to provide exceptional products and support to our customers worldwide.An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office. We are looking for...

  • Maintenance Engineering Specialist

    il y a 2 semaines

    Paris, France ETS - Engineering Technical Services Temps plein

    Job ref: ETS9375 Location: Milano, Luanda, Parigi Contract: 12 mesi Rotation: n.a. Description: The objective of the Maintenance Engineering Specialist is to ensure that the detailed design of the project is safe and sound from the point of view of operation and maintenance, that it complies with international standards, and that it meets the...

  • Technical Support Specialist

    il y a 7 jours

    Paris, France Ledger Temps plein

    We're making the world of digital assets accessible and secure for everyone. Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team...

  • Technical Call Center Specialist

    il y a 1 mois

    Paris, France Technogym Temps plein

    Technical Call Center Specialist **Location**:Paris, FR**Function/Branch**:Operations**Type of contract**:Permanent EmployeeOur Company Technogym inspires **55 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **wellness lifestyle** of exercise, a balanced diet, and a positive mental...

  • Networking Technical Services Systems Integration Specialist

    il y a 9 heures

    Paris, France NTT Temps plein

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Technical Support Specialist

    il y a 6 jours

    Paris, France Thermo Fisher Scientific Temps plein

    As a Technical Support Specialist, you will provide product line consultation to customers, primarily focused in the French region. You will be expected to keep up to date with our instrumentation and create a strong relationship with the field service, by maintaining approx. 25-30 % FSE field presence locally. Utilizing our remote technologies (such as...

  • Technical Sales Specialist

    il y a 6 jours

    Paris, France Confluence Technologies Inc. Temps plein

    **Technical Sales Specialist** **France (Paris)** **Why Confluence?** Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason...

  • Technical Support Specialist H/F

    il y a 3 jours

    PARIS, 75000, Ile-de-France Ledger Temps plein

    We're making the world of digital assets accessible and secure for everyone. Join the mission.Ledger Enterprise : Technical Support SpecialistLocation : ParisReporting to : Director of Service Delivery ManagementTeam : Global Operations TeamPrimary Responsibilities- Technical Support : Respond to technical support requests from B2B clients. Ensure that...

  • Technical Support and Onboarding Specialist

    il y a 4 semaines

    Paris 3e, France D-EDGE HOSPITALITY SOLUTIONS Temps plein

    **WHO WE ARE**: Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it. **Mission** : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent...

  • Technical Specialist, Process Control

    il y a 1 mois

    Paris, France Hydro Temps plein

    Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company. **Role purpose**: **Responsibilities**: - Providing development according to the task management...

  • Technical Support Specialist

    il y a 5 jours

    Paris, France Spendesk Temps plein

    As part of the Engineering Department, you will be joining the Technical Support team focusing mainly on support tasks and in maintaining the bug tracking board and processes. Today, the team is responsible for helping & supporting customers and Spendeskers anytime they encounter a technical issue with our product. Thus, knowledge of the product is adamant...

  • Technical Lead Services

    il y a 1 mois

    Paris, France MPH Global Services Temps plein

    Industry: Oil & Gas City/Country: Paris, France Location: Paris, Île-de-France We are looking for a **Technical Lead Services** for one of our clients with the following details: **Starting date: ASAP** **Duration: 12 months** **Renewable: YES** **Location: Parisian Region - ile de France** **country/site: France** **Status:...

  • Technical Lead Services

    il y a 1 mois

    Paris, France MPH Global Temps plein

    We are looking for a Technical Lead Services for one of our clients with the following details: Starting date: ASAPDuration: 12 monthsRenewable: YESLocation: Parisian Region- ile de Francecountry/site: FranceStatus: ResidentialQualifications & Experience RequiredConfirmed Engineer, or equivalent, with preferably 10 years of experience in Oil & Gas projects...

  • Technical Writing Apprentice

    il y a 1 jour

    Paris, France Brevo Temps plein

    We are a rapidly growing team of more than 750+ employees, representing over 67 nationalities spread across eight offices in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle, Vienna, and Toronto. At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for...

  • VIE – E-Commerce Technical Specialist H/F/X

    il y a 2 semaines

    Paris, France Groupe Clarins Temps plein

    VIE - E-Commerce Technical Specialist H/F/X (NEW-YORK) ​ Ready to bring passion into your career? A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a...

  • Technical Services Manager

    Il y a 2 mois

    Paris, France Club Med Temps plein

    Technical Services Manager Job location Club Med Group Additionnal Job Posting Location Availabilty and international mobility for a periode of 6 to 12 months Certifications Diploma in maintenance or technical services, Thermal engineering (level 3) Ability in the language Fluent in English mandatory, knowlegde in...