Technical Call Center Specialist

il y a 2 semaines


Paris, France Technogym Temps plein

Technical Call Center Specialist

**Location**:Paris, FR**Function/Branch**:Operations**Type of contract**:Permanent EmployeeOur Company
Technogym inspires
**55 million daily users** to train using our
**innovative & engaging solutions for fitness, sport and health**. By promoting the
**wellness lifestyle** of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,400 employees at 14 branches, expanding to more than 100 countries and has been selected as Official Supplier to 8 editions of the Olympic Games - from Sydney 2000 to Tokyo 2020.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the
**right spirit to join Technogym** You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world
About the Role

If you thrive to work in the Services field and you are obsessed with care users' satisfaction, this is the position for you One of Technogym’s goals is "Satisfying 100% of our customers and end-users". Our Services teams are always trying to improve their service quality to have the best fitness experience anywhere.
We are looking for an energetic and results-driven Technical Call Center Specialist who will be responsible for recording, administering and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise.

This role plays a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'.

**Responsibilities**:

- Handle support requests originating from clients and transfer of the resultant parts order to the back office
- Guarantee customer satisfaction by professional technical assistance standards related to costs, service quality and quickness
- Guarantee product data collection from the market
- Manage the collection feedback data related to the products
- Proactively support CATs in order to keep support costs down
- Effective recording and management of incoming cases (Technical issues and queries) and Customer complaints
- Act as first-line troubleshooting and timely escalation to meet customer SLA’s
- Interact with Service Teams to ensure timely resolution of issues in line with Customer SLA’s
- Maintain data accuracy within the working systems at all times

**Requirements**:

- 1-3 years’ experience in a call center environment or in a customer service support role
- High School Diploma or Bachelor Degree
- Strong phone and verbal communication skills along with active listening
- Knowledge of customer service practices and principles
- Familiarity with CRM systems
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively

Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile

Technogym is an Equal Opportunity Employer
-Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true


  • Expert Call Center

    il y a 4 semaines


    Paris, France 1Dsolutions Temps plein

    **TJM 1000€**: **PARIS**: Nous collaborons avec un partenaire, actuellement à la recherche d’un(e) professionnel(le) qualifié(e) pour rejoindre son équipe dans le cadre d’une mission. - Pour un acteur de call center de moyenne taille, nous recherchons un expert de ce secteur afin de l’accompagner sur son pivot stratégique. Merci de ne postuler à...

  • Expert Call Center

    il y a 2 semaines


    Paris, Île-de-France Mon Consultant Indépendant Temps plein

    Quelles sont les missions ?Pour un client ayant une activité de call center, nous recherchons un expert capable d'accompagner sur les prochaines orientations stratégiques de l'entreprise. Quel est le profil idéal ?Durée estimée : 3 moisTJM HT max 727 ¤ (hors éventuels frais de mission, à discuter avec le client)Rythme : 2 jours / semainePart de...

  • Expert Call Center h/f

    il y a 4 semaines


    Paris, Île-de-France Mon Consultant Indépendant Temps plein

    Quelles sont les missions ?Pour un acteur de call center de moyenne taille, nous recherchons un expert de ce secteur afin de l'accompagner sur son pivot stratégique. Merci de ne postuler à cette mission que si vous avez au moins 15 ans d'expertise récente en call centeR. Quel est le profil idéal ?Durée estimée : 6 moisTJM HT max 909 € (hors...


  • Paris, France Hôpital National des Quinze-Vingts Temps plein

    **Détails de l’offre**: **POSTE PROPOSÉ** TELE-CONSEILLER ADJOINT ADMINISTRATIF CALL CENTER **CONTRAT** CDD **DESCRIPTIF** MISSIONS GENERALES Le call center est une cellule de prise en charge de rendez-vous pour le CCO. La prise de rendez-vous est réalisée sous plusieurs formes : téléphonique, en présence du patient, par mail, par formulaire...


  • Paris, France Technogym Temps plein

    Notre entreprise Chaque jour, Technogym inspire 35 millions de personnes à s’entraîner avec ses solutions innovantes pour l’activité physique. Grâce à la promotion du style de vie Wellness, basé sur l’exercice physique, une alimentation équilibrée et une approche mentale positive, Technogym est rapidement devenu une success story au niveau...

  • Technical Support Specialist

    il y a 4 semaines


    Paris, France Ecolab Temps plein

    **Job description** Within the Food & Beverage division of Ecolab France, we are looking for a new Technical Excellence Specialist to support the Food & Protein market. The local team provides solutions to the Food & Beverage manufacturers in France in relation with hygiene to help them addressing the biggest challenges and supporting the achievement of...

  • IT Solutions Director

    il y a 6 jours


    Paris, France IndieNation Temps plein

    **Le job**: Au sein de la Digital & Business Factory du groupe Accor, vous portez la vision et la stratégie liées aux Contact Centers du groupe. Ce rôle est essentiel dans la transformation et l'optimisation des opérations internationales du groupe. En tant que IT Solution Director spécialisé sur les solutions de Contact Centers, votre rôle consiste...


  • Paris, France Technogym Temps plein

    Our Company Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches, reaching 100 countries. More than 80,000 wellness...


  • Paris, France Paris Temps plein

    **Job Description**: - WHO WE ARE: Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it. Mission : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of...


  • Paris, France Bureau Veritas Temps plein

    **Discover a project that truly suits you** Eager to act and develop your talents? To transform the world we live in? Then, join Bureau Veritas Marine & Offshore as a **Technical Regulations Ships Specialist - Data & AI** in our La Défense or Nantes offices. For nearly 200 years, we have been recognized for our technical expertise and reliability...


  • Paris, France Hôpital National de la vision - CHNO 15 20 Temps plein

    Description de l'établissement: L’Hôpital national de la vision des 15-20 assure la prise en charge complète des pathologies ophtalmologiques dans le cadre des missions hospitalières associant soins, enseignement, recherche et prévention. Reconnu au niveau national et international comme un centre de référence pour la prise en charge des pathologies...


  • Paris, France AlignTech Temps plein

    **Join a team that is changing millions of lives.** Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Data Center Manager

    il y a 4 semaines


    Paris, France Amazon Data Services France SAS Temps plein

    Please note that Data Center experience is not required, it will be a plus. - 3+ years of experience in IT operations or similar roles - 2+ years building strong, successful technical teams in a similar culture - Team, organizational and planning skills, as well as stringent time management skills to balance workloads in a complex and dynamic environment -...

  • Technical Consultant

    il y a 1 semaine


    Paris, France Apogee Corporation Temps plein

    Hours: Between 8.30am and 5.30pm - 37.5 hour week, and a requirement to have paid on call on rota. Location: This role is office based on the Isle of Man, with some travel to customer sites. We may consider someone remotely should they not reside on the Isle of Man. Step into a vital role within our Argon 2nd Line Technical Team, where you'll play a...

  • Technical Consultant

    il y a 2 jours


    Paris, France Apogee Corporation Careers Temps plein

    Hours: Between 8.30am and 5.30pm - 37.5 hour week, and a requirement to have paid on call on rota.Location: This role is office based on the Isle of Man, with some travel to customer sites. We may consider someone remotely should they not reside on the Isle of Man. Step into a vital role within our Argon 2nd Line Technical Team, where you'll play a pivotal...

  • Data Center Manager

    il y a 4 semaines


    Paris, France Amazon Temps plein

    Description Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Operations Manager to join our expanding Infrastructure Operations team in one of our sites. We are currently expanding our infrastructure management team and we are looking for a manager with experience in people leadership, a strong technical understanding...

  • Data Center Manager

    il y a 4 semaines


    Paris, France Amazon Data Services France SAS Temps plein

    Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Operations Manager to join our expanding Infrastructure Operations team in one of our sites.We are currently expanding our infrastructure management team and we are looking for a manager with experience in people leadership, a strong technical understanding of IT operations,...


  • Paris, France Amazon Data Services France SAS - F17 Temps plein

    Experience managing efforts in developing data center focused projects of all sizes. - 3+ Years experience in Data Center Engineering or Data Center Operations with a deep understanding of electrical and mechanical data center infrastructure - 3+ Years experience in Construction Management - Ability to maintain vendor relationships The Critical Projects...

  • Technical Service Specialist

    il y a 3 semaines


    Paris, France La Marzocco Temps plein

    La Marzocco has traditionally specialized in manufacturing and distributing high-end crafted coffee machines. With a rich heritage in coffee culture, we strive to provide exceptional products and support to our customers worldwide.An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office. We are looking for...


  • Paris, France Ross Video Temps plein

    Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we...