Senior IT Support Administrator W/M

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?Are you looking for a work environment that values trust, proactivity, and autonomy?Are our Engineering principles aligned with your vision?Then Pennylane is the right place for you Our visionWe aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.About usPennylane is one of the fastest growing Fintechs in France (and soon to be in Europe)In 5 years of existence, we’ve managed to : Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants Raise a total of €225 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more... ‍ ‍ ‍ Grow from 7 cofounders to 800 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor. Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings  Already more than 500,000 small and medium-sized enterprises (SMEs) and over 5000 accounting firms use Pennylane in France The missions- Helpdesk: you will provide support for our teams in Paris and remotely (ticketing and training). There is no network administration or hardware repair.- Onboarding/Offboarding: You are handle for equipment and software provisioning, machine preparation, and introducing new employees to our IT environment and security protocols. You will also manage the operations for external partners and freelancers.- Security Compliance: you manage IT Security metrics monitoring (alerts), as well as non compliance against our internal IT policies (shadow hardware, security bypass, etc.)- Software Administration : You will manage access to all our tools, including account creation and rights management, while monitoring and auditing these processes.- Training: you will organize global and specialized trainings to ensure that our teams are as efficient as possible on our tools and that they are aware of security issues. You will also set up a knowledge base, monitoring tools, etc. You are the ideal candidate if:- You have initial experience as an IT Support Administrator, ideally in a context of strong growth and heavy use of SaaS- You are comfortable with Apple environments and familiar with the administration of SaaS (such as Google Workspace, MDM like Jamf, ticket management tool.)- You have a taste for exchange and communication: as an IT Support Administrator, you are expected to be in daily contact with all Pennylane teams, as well as presenting and explaining IT rules and best practices- You are rigorous and able to solve problems completely autonomously- You are sensitive to security and compliance issues (data protection, access rights management, experience with ISO 27001 or SOC 2 would be a plus)- You speak and write in English and FrenchWhat do we do to make your work life easier You'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone  Wherever you are based, you will get 25 vacations days paid by Pennylane You’ll have a competitive compensation package You'll get company shares to enjoy a piece of the success story you're building with us You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness You’ll have access to Busuu to perfect your English or your French You’ll get the latest Apple equipment We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)We're working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.Who are we looking for ?To thrive at Pennylane, you need :-To speak English (level is assessed and appreciated according to the department you’re applying to)-To be energized by an ever-shifting work environment-To be highly collaborative (within your team or other stakeholders)-Sufficiently experienced to prioritize business-led actions on your day to day activityWe know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment. We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.Pennylane est une des FinTech à la plus forte croissance en France, et souhaite bientôt adresser le marché européen.En 5 ans d'existence, nous sommes parvenus à : Nous positionner sur le marché comme un éditeur de solution de comptabilité et de gestion financière innovant Lever un total de 225 millions d'euros, auprès d'investisseurs de renom, dont Sequoïa, le fonds phare de la Silicon Valley, connu pour avoir soutenu Google, Facebook, Airbnb, Stripe, Paypal et bien d'autres à leur début. Passer de 7 cofondateurs à une équipe de 800 collaborateurs, avec une note moyenne de 4,6/5 sur Glassdoor et 94% des évaluateurs Glassdoor qui recommanderaient PL à leurs proches Construire une équipe internationale composée de collaborateurs issus de 25 pays différents, avec une culture du télétravail très flexible Gagner la confiance de milliers d'utilisateurs et obtenir d'excellents retours  Déjà plus de 500,000 TPE/PME et plus de 5000 cabinets d’expertise-comptable utilisent Pennylane en France Notre équipe Tech se compose d'environ 230 personnes (Ingénieurs Backend, Fullstack et Frontend, Engineering Managers et Senior Engineering Managers)Chaque ingénieur fait partie d’une squad dédiée à un périmètre spécifique du produit, sous la responsabilité d’un Engineering Manager et en étroite collaboration avec un Product Manager et un Product Designer.Chaque squad réunit toutes les compétences nécessaires pour concevoir, développer et livrer des fonctionnalités de bout en bout, en totale autonomie.