Head of Operations

il y a 4 jours

Nice, France Trust In SODA Temps plein

Head of Operations:

The Head of Operations for our client is a pivotal leadership role responsible for overseeing and optimising the entire operational framework of the business. This includes logistics, payment gateways, customer service, and onboarding processes to ensure seamless and efficient service delivery. The Head of Operations reports directly to the Global Chief Operating Officer (COO).

Key Responsibilities

Logistics Management

  • Identifying Logistic Partners: Select and manage logistics partners to handle the distribution of products from retail partners to customers. This includes negotiating contracts, managing relationships, and ensuring partners meet service standards.
  • Last Mile Service Provider: Identify and manage last-mile delivery partners specifically for online food deliveries, ensuring timely and accurate delivery to customers.

Payment Gateway Management

  • Ensuring Market Fit: Evaluate and ensure that the payment gateway used is suitable for the specific market needs. This involves assessing transaction security, user experience, compliance with local regulations, and overall reliability.

Customer Service Oversight

  • Leadership: Supervise the Head of Customer Service to ensure excellent customer support. Implement strategies to improve customer satisfaction and address any service-related issues promptly and effectively.

Onboarding Management

  • Managing Onboarding: Oversee the Onboarding Manager to establish and maintain strong relationships with retail partners. Ensure a smooth onboarding process for new partners, including integration of their products into the ecommerce platform and training on platform usage.

Ecommerce Management

  • Platform Operations: Direct the Ecommerce Manager to optimise the platform's functionality, ensuring a user-friendly interface, seamless transaction processes, and effective merchandising strategies.

Operational Excellence

  • Process Improvement: Continuously seek ways to improve operational processes, enhance efficiency, and reduce costs without compromising quality.
  • Performance Monitoring: Develop and monitor key performance indicators (KPIs) to track operational success and identify areas for improvement.
  • Compliance: Ensure all operations comply with relevant regulations and industry standards.

Support and Service Activities

  • Coordination: Coordinate all support and service-related activities, ensuring a cohesive strategy that aligns with overall business objectives.
  • Problem Resolution: Act as the point of escalation for complex operational issues, ensuring timely and effective resolution.

Reporting and Strategy

  • Reporting: Regularly report to the Global COO on operational performance, challenges, and strategic initiatives.
  • Strategic Planning: Contribute to the development and execution of the company's overall strategic goals, focusing on operational efficiency and customer satisfaction.

Team Structure

  • Head of Customer Service: Manages all aspects of customer support, ensuring high levels of customer satisfaction and efficient resolution of issues.
  • Onboarding Manager: Responsible for building and maintaining relationships with retail partners, ensuring their products are effectively integrated and promoted on the platform, and managing the onboarding process.
  • Ecommerce Manager: Oversees the technical and functional aspects of the ecommerce platform, ensuring a seamless shopping experience for customers.

The Head of Operations is expected to create a collaborative and innovative work environment, driving continuous improvement and excellence across all areas of operations.

  • Head of Engineering Core Toolchain department

    Il y a 2 mois

    Nice, France 1047 Amadeus S.A.S. (Nice) Temps plein

    Head of Engineering Core Toolchain department (CPS-ES2) page is loaded Head of Engineering Core Toolchain department (CPS-ES2) Apply locations Nice time type Full time posted on Posted 2 Days Ago job requisition id R19183 Job Title Head of Engineering Core Toolchain department (CPS-ES2) Join our team at Amadeus as a Senior Manager for the Core...

  • Head of Commercial and Charter

    il y a 1 mois

    Nice, France D-Marin | The Selection of Premium Marinas Temps plein

    Role purpose:Increase the commercial performance of the region through all revenue streams.Working within the commercial team and reporting to Chief Commercial officer this role is responsible for managing the marina sales process, customer retention plan and implementing negotiation and renegotiation strategies for Charter Partners.Key accountabilities &...

  • Head of Commercial and Charter

    il y a 1 mois

    Nice, Alpes-Maritimes, France D-Marin | The Selection of Premium Marinas Temps plein

    Role purpose:Increase the commercial performance of the region through all revenue streams.Working within the commercial team and reporting to Chief Commercial officer this role is responsible for managing the marina sales process, customer retention plan and implementing negotiation and renegotiation strategies for Charter Partners.Key accountabilities &...

  • Head of Commercial and Charter

    il y a 1 mois

    Nice, France D-Marin | The Selection of Premium Marinas Temps plein

    Role purpose:Increase the commercial performance of the region through all revenue streams.Working within the commercial team and reporting to Chief Commercial officer this role is responsible for managing the marina sales process, customer retention plan and implementing negotiation and renegotiation strategies for Charter Partners.Key accountabilities &...

  • Head of Commercial and Charter

    il y a 3 semaines

    Nice, France D-Marin | The Selection of Premium Marinas Temps plein

    Role purpose:Increase the commercial performance of the region through all revenue streams.Working within the commercial team and reporting to Chief Commercial officer this role is responsible for managing the marina sales process, customer retention plan and implementing negotiation and renegotiation strategies for Charter Partners.Key accountabilities &...

  • Operations & Port Delivery Agent

    Il y a 2 mois

    Nice, France TUI Temps plein

    ABOUT THE JOB Ensure shore excursions and turnaround services are planned and managed to a high level of detail and that suppliers receive timely bookings and last-minute changes or requests. Maintain continuous communication with cruise line head offices, ships, and other internal and external stakeholders, including Port Authorities.  Oversee...

  • Operations & Port Delivery Agent

    il y a 3 semaines

    Nice, France TUI Temps plein

    ABOUT THE JOB Ensure shore excursions and turnaround services are planned and managed to a high level of detail and that suppliers receive timely bookings and last-minute changes or requests. Maintain continuous communication with cruise line head offices, ships, and other internal and external stakeholders, including Port Authorities.  Oversee...

  • Head of Content

    il y a 3 semaines

    Nice, France Pocket FM Temps plein

    Directeur créatifC’est un moment formidable pour rejoindre Pocket FM alors que nous continuons à façonner l’avenir du divertissement audio en Inde et dans le monde. Nous sommes la principale plate-forme audio OTT en Inde, avec la plus grande collection d'émissions, de podcasts et de livres audio OTT dans une grande variété de genres et de langues....

  • Senior Director of Product Management

    il y a 7 jours

    Nice, Provence-Alpes-Côte d'Azur, France Capijobnew Temps plein

    We are an ambitious, international team with more than 30 nationalities represented today. We believe that people do their best work when they are given the freedom to thrive and grow. Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together. Founded in 2016, Spendesk today serves...

  • Director, Clinical Operations

    il y a 4 semaines

    Nice, France Pharmiweb Temps plein

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...

  • Associate Manager, Creative Operations

    il y a 4 semaines

    Nice, France MIK Studio Temps plein

    MIK and Spotify’s Creative Operations team is seeking an Operations Manager that will work closely with Production & Spotify Sales teams to support the day-to-day production of all sold campaigns. This sales-facing role will work to ensure that established Service Level Agreement criteria are being met across sold campaigns and that new production...

  • Senior Director, Systems

    Il y a 2 mois

    Nice, France Global Draw Limited Temps plein

    Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Role Summary The Senior Director of Systems is accountable for the overall performance of our Casino...

  • Senior Director, Systems

    il y a 3 semaines

    Nice, France Global Draw Limited Temps plein

    Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Role Summary The Senior Director of Systems is accountable for the overall performance of our Casino...

  • Director of Product Management, Hospitality Enterprise Platform

    Il y a 2 mois

    Nice, France Amadeus Temps plein

    Job TitleDirector of Product Management, Hospitality Enterprise PlatformAbout the roleThe Director, Above Property Product has responsibility over a solution portfolio that generates annual revenues of over 150M EUR (planned to double in a few years). As a key leader of the Above Property team, you will directly lead cross-product and functional teams...

  • Director of Product Management, Hospitality Enterprise Platform

    il y a 3 semaines

    Nice, France Amadeus Temps plein

    Job TitleDirector of Product Management, Hospitality Enterprise PlatformAbout the roleThe Director, Above Property Product has responsibility over a solution portfolio that generates annual revenues of over 150M EUR (planned to double in a few years). As a key leader of the Above Property team, you will directly lead cross-product and functional teams...

  • Financial Director

    il y a 1 mois

    Nice, France Anantara Temps plein

    Description du poste Goal: Supervision and Control of financial and operational aspects, internal to the Hotel. Implementation of necessary financial procedures for the business control in respect of group policies. Pro-actively guide and support the business financial decisions. Report to: This person will report hierarchically to the General...

  • Financial Director

    il y a 3 semaines

    Nice, France Anantara Temps plein

    Description du poste Goal: Supervision and Control of financial and operational aspects, internal to the Hotel. Implementation of necessary financial procedures for the business control in respect of group policies. Pro-actively guide and support the business financial decisions. Report to: This person will report hierarchically to the General...

  • TravelTech Start-up Founder

    il y a 1 mois

    Nice, France EWOR GmbH Temps plein

    With unicorn founders like Paul Müller as part of the founders and team, we help outstanding talents and serial entrepreneurs build and scale their ventures. Our three founders - Daniel, Alex, and Florian - are accomplished serial entrepreneurs with a wealth of experience. EWOR's leadership team has built and exited 7 companies before, including a €1.2BN...

  • TravelTech Start-up Founder

    il y a 4 semaines

    Nice, France EWOR GmbH Temps plein

    With unicorn founders like Paul Müller as part of the founders and team, we help outstanding talents and serial entrepreneurs build and scale their ventures. Our three founders - Daniel, Alex, and Florian - are accomplished serial entrepreneurs with a wealth of experience. EWOR's leadership team has built and exited 7 companies before, including a €1.2BN...

  • TravelTech Start-up Founder

    il y a 3 semaines

    Nice, France EWOR GmbH Temps plein

    With unicorn founders like Paul Müller as part of the founders and team, we help outstanding talents and serial entrepreneurs build and scale their ventures. Our three founders - Daniel, Alex, and Florian - are accomplished serial entrepreneurs with a wealth of experience. EWOR's leadership team has built and exited 7 companies before, including a €1.2BN...