Global Strategic CSM Lead for NRR
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Ringover is seeking a Senior Customer Success leader to head the CSM team for our Strategic Accounts across Europe. Reporting to the CCO, you will coach a 12-person international team and partner with Sales, Support and Product to drive expansion and protect NRR.
You will own account strategy, ROI, stakeholder mapping and high-level conversations with Directors and C-levels. This role is about coaching, strategy, escalation management, and building an enterprise playbook—while nurturing
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Head of CSM
Il y a 4 jours
Évry-Courcouronnes, Île-de-France Ringover Temps plein 120 000 € - 160 000 € ContratReporting to the CCO (chief customer officer), you lead the CSM team for our Strategic Accounts: our largest and most complex portfolio. Same NRR mandate as the other segments, a different game entirely. Here you sit across from Directors and C-level, and a single account decision moves the numbers.The goal: build a team that holds its own at that level and...
