France CS Operations Leader — SaaS Growth
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Jobtailor seeks an experienced Customer Success Operations leader to define and operationalize CS workflows across France, from onboarding to expansion. You will own retention KPIs and report on GRR/NRR, shaping scalable processes within our CX tech stack.
You will partner with Customer Success, Sales, RevOps, BI and Product teams, translating strategy into actionable workflows, dashboards, and governance to support renewal health and churn risk management.
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