Head of Global Field Excellence

Title:

Head of Global Field Excellence & Innovation

Company:

Ipsen Pharma (SAS)

About Ipsen:

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.

Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society

For more information, visit us at https://www.ipsen.com/and follow our latest news on LinkedIn and Instagram.

Job Description:

POSITION

Job Title:

Head of Global Field Excellence & Innovation

Division / Function:

Strategic Business Excellence

Manager’s Job Title:

VP Strategic Business Excellence

Location:

London & Paris

WHAT - Summary & Purpose of the Position

The Head of Global Field Excellence and Innovation will be responsible for driving end-to-end Commercial Excellence in alignment with Ipsen’s strategic goals and objectives.

They will be required to drive the assertiveness of our commercial team by developing and implementing the Commercial Excellence (product knowledge and skills) strategy, ensuring its consistent implementation across countries.

They will also develop and implement business excellence initiatives, aligned with Ipsen’s strategy, including process improvements, technology implementation, and driving change management with a specific focus on commercial excellence.

They will lead innovation in the evolution of our commercial operating model. This includes driving the implementation of AI tools and systems to support the commercial team and improve competitiveness, as well as supporting countries and the leadership team in change management.

They will lead the development of the Field Excellence & Innovation team and represent SBE in workstreams and taskforces related to, but not limited to, field excellence.

WHAT - Main Responsibilities & Technical Competencies

• Drive assertiveness of our commercial team
  • Lead the definition of the Commercial field excellence strategy
  • Own the global field methodology and approach, continue to evolve it together with markets to strengthen field impact
  • Track and strengthen field execution, measure impact of initiatives
  • Collaborate with Senior leadership to ensure alignment with overall Ipsen strategy
• Drive commercial L&D strategy
  • Oversee the creation of relevant content to support the local field force including, but not limited to, creation of product foundational training, skill training (ADAPT, FLSM)
  • Oversee the certification of local commercial teams and ensure they team are properly trained and up to date
  • In coordination with Global asset team, design Commercial L&D programs to drive assertiveness and ensure consistency of overall commercial training
  • Drive the simplification and optimization of Commercial L&D processes to ensure faster time to market, focusing on developing the skills and mindset of the commercial team
• Lead Business Excellence for Ipsen
  • Be custodian of Ipsen Field excellence KPI rules and process and ensure the regular update of Ipsen Operating model (Playbook)
  • Work with Senior leadership of the commercial Business Excellence strategy with business excellence initiatives
  • Act as internal support, providing local operations with insight and guidance on commercial initiatives
  • Act as an auditor to identify potential risks and improve compliance in local operations
  • Work with cross functional teams to identify areas for improvement and drive implementation of field excellence strategy
• Lead innovation of our Commercial operating model
  • Lead the development and implementation of new field tools and technologies aimed at empowering our field teams with AI
  • Work with Senior leadership to align on the definition of future operating model (evolution KAM / FLSM)
  • Drive change management implied by the evolution of the operating model in coordination with local & global team
  • Represent SBE in Ipsen workstreams and taskforces related to evolution of operating model with focus on AI