Operational Onboarding Manager

Responsibilities

• You will be responsible for ensuring a seamless transition for our biggest clients, serving as their dedicated Alan specialist during the critical onboarding phase.
• Your primary mission will be to handle admin requests in a meaningful, delightful, and timely manner.
• You will lead comprehensive onboarding workshops and provide hands‑on training for HR and Payroll administrators on Alan's dashboard, while managing complex processes including payroll integration, employee affiliation, and billing setup.
• All Operational Onboarding Managers work on specific projects outside their regular duties, contributing to process improvements, tool optimization, and organizational methods.
• You will actively collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Care, Pre‑Sales, and Engineering to ensure a seamless onboarding process and address any issues proactively.

Requirements

• Have a genuine passion for helping others and find joy in solving member challenges
• Master French and English at a full working proficiency level (written and spoken)
• Navigate technology with confidence and embrace digital tools
• Feel at ease connecting with members across all channels - email, visio call, and phone calls
• Bring natural empathy and a calm presence to every interaction
• Love taking initiative and turning ideas into action
• Thrive in collaborative environments where you can both learn and share knowledge
• Bonus: Already understand the French healthcare system (but don't worry if you don't - we're great teachers)
• Demonstrate strong ownership and autonomy on your missions
• Demonstrate a growth mindset, challenge positively, and learn fast
• Demonstrate strong client‑facing posture and communicate effectively both internally and with admins. At ease to train small group of several people or go onsite to meet our members
• Able to embrace change, have a collaborative mindset
• Good listening skills, empathy and pedagogic skills
• At ease with complex conversation involving multiple teams
• Excellent French writing skills
• Excellent problem‑solving skills: able to structure a problem, identify relevant solutions
• Good and structured written & oral communication skills in both French and English
• Great organization skills / Time management skills: comfortable facing several competing priorities autonomously
• Customer‑Facing Experience: Previous experience in BtoB customer‑facing roles, such as Customer Success, teaching, or communication
• Autonomous, driven, and can organize yourself well (comfortable in our fast‑paced environment), missionary
• At ease with complex / new topics (experience in complex environments, strong studies…)

ATS Optimization Keywords

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Hard Skills

• payroll integration
• employee affiliation
• billing setup
• onboarding workshops
• training
• problem‑solving

Soft Skills

• empathy
• initiative
• collaboration
• ownership
• growth mindset
• client‑facing
• listening skills
• organization skills
• time management
• communication skills