Senior Service Designer

Direct message the job poster from Sodexo

HR Generalist Tech, Data, Digital & Innovation and Growth & Commercial

🌍 Sodexo is a global leader in services that improve Quality of Life, an essential factor in individual and organizational performance.

We serve every day of the week the same 100 million people across 80 countries around the world. These individuals are constituted in community by our clients, whether they are: managers of stadiums or museums, prison or copper mine managers, clinical directors, CCR, schools or even business managers. Through the hundreds of jobs we do, we strive every day to improve the quality of life of these individuals. This is our positioning. The reality of our services is expressed through 95% of our 430,000 employees around the world at our customers.

Within the Sodexo Digital & AI Team at the group level, we are spearheading innovations in food and facility management (FM) across various segments and regions. We are committed to integrating cutting‑edge digital solutions to enhance service delivery and client satisfaction.

🚀 The Senior Service Designer plays a pivotal role within Sodexo’s Digital & AI team, leading the design of impactful end‑to‑end services while elevating the organisation’s design maturity. This role combines hands‑on service design, community building, and capability development to accelerate adoption of user‑centered practices across the Group.

The job holder will lead strategic design engagements (research, blueprints, ideation, co‑creation), formalise methods and frameworks, mentor junior designers and trainees, and animate a growing Service Design Community of Practice—bringing fresh perspectives, new methodologies, and a strong culture of innovation.

➡️ Key Responsibilities and Expected Deliverables

• Lead complex service design projects from discovery to delivery, ensuring strong integration of UX, operations, business and technology.
• Conduct advanced qualitative and quantitative research; translate insights into actionable frameworks, opportunity areas, and strategic recommendations.
• Build service blueprints, journey maps, and system maps for both current and future‑state services.
• Introduce new methods, tools, and lenses (e.g. futures thinking, system design, behaviour design, operations mapping).
• Use AI when appropriate to speed up mapping, explore multiple concept variations, or draft narrative elements.

Workshop Design & Co‑Creation

• Design and facilitate high‑impact workshops: co‑creation sprints, ideation, opportunity framing, blueprinting, prototyping, prioritisation.
• Coach internal teams and client stakeholders to engage confidently in design thinking activities.
• Deliver engaging, high‑quality artefacts (vision decks, synthesis reports, service prototypes, playbooks).
• Use AI creatively to generate prompts, expand idea exploration, and support rapid scenario testing.

Capability Building & Community Development

• Create and animate Sodexo’s Service Design Community of Practice, gathering designers and non‑designers across countries.
• Build a structured curriculum: fundamentals, advanced methods, toolkits, templates, case studies, and rituals.
• Train and mentor junior designers, interns, and trainees; oversee their progression and project quality.
• Organise internal meet‑ups, masterclasses, learning sessions, newsletters, and showcases to spread design culture globally.
• Develop training modules, templates, method cards, and learning materials — using AI to help curate, format, or structure content.
• Define and maintain Sodexo’s service design methodology within the Double Diamond and Digital & AI framework.
• Drive continuous improvement by introducing innovative approaches, benchmarking against industry leaders, and testing new practices.

Cross‑Functional Collaboration

• Partner with product, digital, innovation, data, operations, and commercial teams.
• Support bids, strategic engagements, and client‑facing presentations with design research and service insights.
• Align design outcomes with business goals, operational realities, and constraints.

💻 Your skill & competencies :

Education

Bachelor’s or Master’s degree in Service Design, Interaction Design, HCI, Sociology, Psychology, Anthropology, Business Design, or related fields.

Experience

• 8–12+ years in service design or similar strategic design roles.
• Proven ability to lead complex, multi‑stakeholder service design projects.
• Strong research, synthesis, mapping, and co‑creation capabilities.
• Experience coaching, mentoring, and building design culture.