Head of CX
Il y a 2 mois
About Geopost
Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home delivery services with Pickup, the densest parcel shop and locker network in Europe and is also expanding temperature-controlled solutions for food and healthcare business. In a world of acceleration and transformation, Geopost engages and embraces new e-commerce territories with ESW via Asendia, epicery and Pourdebon.com.
With 57,000 employees, Geopost endeavors to make commerce more convenient, profitable and sustainable for their customers and communities. Committed to becoming an international reference in sustainable delivery, Geopost is the first global delivery company to have its roadmap to Net Zero by 2040 approved by the Science Based Targets initiative (SBTi).
Part of the La Poste group, Geopost generated a €15.7 billion revenue and delivered 2.1 billion parcels worldwide in 2023.
We are hiring for our headquarters based in Issy les Moulineaux (92) a Head of Customer Experience.
Job Description
We are looking for a hands-on Head of Customer Experience to join us and drive our group’s CX vision and program. Geopost CX strategy is being currently shaped and rolled-out as a conjoint effort of the Brand and Digital Experience and Market Research Departments.
You will work directly with the CX experts in our business units to execute and further develop our global CX Strategy. As part of this ecosystem, you will be thus a major contributor to the team’s mission, namely, to consolidate the company’s global customer understanding, in order to anticipate and shape future business.
Reporting to the Market Research Director, based in Issy Les Moulineaux and functionally in direct relationship with the Brand and Digital Experience Director, you will support transversally Geopost teams (sales, marketing, communications, sustainability etc.) as well our local business units by providing relevant customer insights.
You will be part of a multicultural team, most of the meetings and materials you produce will be in English.
Your main tasks and responsibilities will include:
- Responsibility for Geopost’s global CX Strategy and its evolution.
- Responsibility and coordination of the Customer Experience/Voice of the Customer (VoC) program.
- Project management: Roll-out out CX platform & program in all business units
- Manage group wide CX community and foster best practice sharing between CX champions of our country organizations.
- Design, map and orchestrate complex customer journeys.
- Co-design, implementation and analysis of customer surveys/feedback and derivation of necessary measures in cooperation with the areas of business process improvement, Marketing, Customer Service and IT.
- Support in identifying and implementing optimizations to reduce customer pain points.
- Lead cross-functional team to translate insights from customer feedback into action.
- Identify group wide initiatives and standards to improve the customer experience and implement them with clear control.
- Raising CX awareness across the group through training and reports.
- Promote a customer-centric culture and drive transformation by being a pivotal member and animator Geopost’s CX Community.
PROFILE
You have a master’s degree in business, marketing or logistics and significant professional experience in customer experience, market research or marketing. (minimum 5 years).
Key success factors:
- Customer focus: whether internal or external, you listen and bring value to your customers.
- Expert knowledge of voice of the customer systems.
- Experience in developing and implementing international CX programs that provide actionable insights.
- Strategic, key performance indicators and customer-oriented thinking and action
- Advanced stakeholder management.
- Proven track record of successfully managing international projects.
- Ability to work independently, as well as part of a team.
- Proactive, autonomous and result driven, you deliver on time and expectations.
- Excellent presentation skills.
- Very good communication and fluency in English. French is a plus.
-
Head of CX
il y a 3 jours
Issy-les-Moulineaux, France Geopost Temps pleinAbout GeopostGeopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
Head of CX
il y a 2 jours
Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps pleinAbout Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
Head of Customer Experience Leader
il y a 2 jours
Issy-les-Moulineaux, Île-de-France Geopost Temps pleinAbout GeopostGeopost, a European leader in parcel delivery and solutions for e-commerce, operates in over 50 countries across all continents through its network of expert delivery brands. These include DPD, Chronopost, SEUR, BRT, Speedy, and Jadlog.Leveraging industry-specific expertise, Geopost is expanding the development of Out-Of-Home delivery services...
-
CX Platform Manager
Il y a 2 mois
Issy-les-Moulineaux, Boulogne-Billancourt, France Geopost Temps pleinAbout GeopostGeopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
CX Platform Manager
Il y a 2 mois
Issy-les-Moulineaux, France Geopost Temps pleinAbout GeopostGeopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
CX Platform Manager
il y a 2 jours
Issy-les-Moulineaux, France Geopost Temps pleinAbout GeopostGeopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
CX Platform Manager
il y a 2 jours
Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps pleinAbout Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...
-
Head of Financial Management
il y a 2 jours
Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps pleinAbout Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Committed to becoming an international reference in sustainable delivery, Geopost is the first global...
-
Customer Experience Leader
il y a 2 jours
Issy-les-Moulineaux, Île-de-France Geopost Temps pleinAs a leader in customer experience, you will shape and roll out Geopost's CX strategy in collaboration with the Brand and Digital Experience and Market Research Departments.You will report to the Market Research Director and be based in Issy Les Moulineaux, with functional relationships with the Brand and Digital Experience Director. You will support...
-
Head of Data Engineering
Il y a 2 mois
Issy-les-Moulineaux, France Nestlé Temps plein**Position snapshot**: - _ Permanent position_ - Location: Nestlé Offices in Zone Europe - Master’s degree in the field of Data engineering - Around 7 years of experience in data engineering, preferably with 2-3 years as lead/management experience. **Position summary**: Nestlé Zone Europe is looking for a Head of Data Engineering to help us scale our...
-
Sr Director Head of Pharmacovigilance QA
il y a 1 jour
Issy-les-Moulineaux, France Johnson & Johnson Temps plein**Position summary**: The Senior Director, BioResearch Quality & Compliance Head of Pharmacovigilance Quality Assurance (PV QA) is a key, strategic role that drives and shapes enhanced quality and compliance in the PV system globally. The Head of PV QA is accountable for the implementation and delivery of a proactive risk management program and the...
-
Head of Data Engineering
Il y a 2 mois
Issy-les-Moulineaux, France Nestlé SA Temps pleinWe are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we...
-
Head of Data Engineering
Il y a 2 mois
Issy-les-Moulineaux, France Nestlé Temps pleinWe are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we...
-
Head of Data Engineering
il y a 3 jours
Issy-les-Moulineaux, France Nestlé SA Temps pleinWe are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we...
-
Head of Customer Care
Il y a 6 mois
Issy-les-Moulineaux, France Withings Temps pleinWithings is dedicated to revolutionizing connected healthcare by delivering the best-in-class health devices to our customers. We are seeking a dynamic and experienced professional to join us as the Head of Customer Care. In this strategic role, you will report directly to the Operations Director and lead initiatives that focus on ensuring customer...
-
Head of Logistics
il y a 3 jours
Issy-les-Moulineaux, France Autohero Temps pleinDescription de l'entreprise Founded in 2012, AUTO1 Group is now Europe’s leading car trading platform. By connecting buyers and sellers through technology the company enables dealers and consumers to trade seamlessly throughout Europe. Vendezvotrevoiture.fr is the European leader in the purchase of used vehicles. The company, with 400 branches in 11...
-
Head of Underwriting
il y a 4 semaines
Issy-les-Moulineaux, France Wakam Temps pleinWho are we? Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 80 partners. We provide most of our insurance products through API, and hosts white label insurance solutions via our Play&Plug technology platform. With a footprint spanning 32 countries and revenue of more than...
-
Head of Mycrm Competency Center
Il y a 7 mois
Issy-les-Moulineaux, France INFORMATIS Temps pleinMissions - Manage the Group Finance Core System (MYCRM) Competency Center (CC), according to the guidelines provided by the Group CFO - Promote MYCRM within Countries and associated Change Management - Organise and monitors the activities and their associated budgets of the MYCRM CC perimeter Customer care & Marketing to - Run and support solutions for the...
-
Head of Mycrm Competency Center
Il y a 7 mois
Issy-les-Moulineaux, France INFORMATIS Temps pleinMissions - Manage the Group Finance Core System (MYCRM) Competency Center (CC), according to the guidelines provided by the Group CFO - Promote MYCRM within Countries and associated Change Management - Organise and monitors the activities and their associated budgets of the MYCRM CC perimeter Customer care & Marketing to - Run and support solutions for the...
-
Head of Learning Development France Commercial
Il y a 3 mois
Issy-les-Moulineaux, France Coca-Cola Europacific Partners Temps pleinAre you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? The main purpose of this role is to build the current and...
