Customer Relationship Manager
il y a 3 semaines
Customer Relationship Manager - On-Site (Marcy-l'Étoile, France)Are you ready to take your customer management skills to the next level in a fast-paced, mission-critical environment? We are seeking a Customer Relationship Manager to join a leading global provider of laboratory services and solutions, based on-site at a major pharmaceutical client in Marcy-l'Étoile, France.This is not just a role, it's an opportunity to make a real impact on the health and safety of people around the world by ensuring world-class laboratory services run smoothly every day.About the Role: As the on-site Customer Relationship Manager, you will act as the primary liaison between the customer and our service teams. You will manage all aspects of the laboratory service lifecycle, from incident reporting and diagnosis to repair and follow-up, ensuring regulatory compliance and exceeding customer expectations. You will coordinate both internal teams and subcontractors, manage preventive and corrective maintenance, and support administrative and financial aspects of service delivery.This role requires someone who thrives in a dynamic, collaborative environment and is passionate about delivering exceptional customer experiences.Key Responsibilities:Manage and track all customer requests through SAP or similar systems.Ensure contractual obligations and service-level agreements are consistently met.Plan and coordinate preventive and corrective maintenance activities.Liaise with internal teams and external service providers to deliver seamless service.Administer ongoing services and pre-invoice any services outside the contractual scope.Maintain accurate records of all customer interactions and service activities.Your Profile:Bac+2 or equivalent in administrative, commercial, or business management.Experience in sales administration or service coordination, ideally within technical or laboratory services.Strong proficiency in Microsoft Office, especially Excel.Familiarity with SAP or similar enterprise management systems is a plus.Strong organizational, communication, and problem-solving skills.Customer-focused mindset with a proactive approach to service delivery.Why Join Us:Work on-site with a major pharmaceutical client in a role that directly impacts patient safety and health outcomes.Join a global leader in laboratory services and solutions.Collaborate with a passionate, high-performing team committed to excellence.Opportunity to grow and develop within a world-class organization.If you are an organized, customer-focused professional who thrives on delivering excellence in a hands-on, fast-paced environment, we want to hear from you. Take the next step in your career and join us in making a global impact.Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
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Customer Relationship Manager
il y a 2 semaines
Marcy-l’Étoile, Auvergne-Rhône-Alpes, France Gold Group Ltd Temps pleinCustomer Relationship Manager - On-Site (Marcy-l'Étoile, France)Are you ready to take your customer management skills to the next level in a fast-paced, mission-critical environment? We are seeking a Customer Relationship Manager to join a leading global provider of laboratory services and solutions, based on-site at a major pharmaceutical client in...
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On-site Customer Relations Manager
il y a 2 semaines
Marcy-l’Étoile, Auvergne-Rhône-Alpes, France LanceSoft Europe Temps pleinJob Title: On-site Customer Relations ManagerLocation: Marcy-l'Étoile, FranceDuration: Permanent ContractJob Description:Requirements:Baccalaureate/Baccalaureate +2 years in administrative and commercial management or equivalentExperience in sales administration, ideally in the after-sales service fieldGood knowledge of the Office Suite, particularly Excel,...
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GCS - Field Action Manager F/H/D
il y a 4 jours
Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMérieux Temps pleindu poste :Nous recherchons un GCS - Field Action Manager F/H/D au sein du département GCS – Process & Analytics, qui dirigera l'équipe en charge de l'exécution des Field Action, en veillant à une communication appropriée et efficace concernant les Actions Terrain auprès des services clients régionaux et locaux, lorsque des actions sont requises au...
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CDD 10 months Senior Global Market Manager
il y a 4 jours
Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to becomea world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developedinnovative diagnostics solutionstoimprove public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
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System Specialist Engineer GCS VITEK 2
il y a 2 semaines
Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to becomea world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developedinnovative diagnostics solutionstoimprove public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
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System Specialist Engineer GCS VITEK 2
il y a 4 jours
Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to becomea world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developedinnovative diagnostics solutionstoimprove public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
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Service Coordinator
il y a 2 semaines
Marcy-l’Étoile, Auvergne-Rhône-Alpes, France Gold Group Ltd Temps pleinService Coordinator - On-Site (Marcy-l'Étoile, France)Are you ready to take your coordination and technical skills to the next level in a dynamic, customer-focused environment? Join a leading provider of scientific instrumentation and laboratory solutions, supporting one of their key pharmaceutical clients on-site in Marcy-l'Étoile.This role is centered on...
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Stage BAC+4/5
il y a 7 jours
Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to becomea world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developedinnovative diagnostics solutionstoimprove public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
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CRM360 Sales Solution Project Leader
il y a 4 jours
Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to becomea world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developedinnovative diagnostics solutionstoimprove public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
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Stage BAC+4/5
il y a 4 jours
Marcy-l’Étoile, Auvergne-Rhône-Alpes, France bioMerieux Temps pleinStage BAC+4/5 - Analyste Fonctionnel SalesForce - F/H/DLocalisation: Marcy l'Etoile, FranceType de Contrat: StageFonction: OtherActeur mondial dans le domaine du diagnostic in vitro depuis plus de 60 ans, bioMérieux offre des solutions de diagnostic qui déterminent l'origine d'une maladie ou d'une contamination pour améliorer la santé des patients et...
