Helpdesk 1st Line

il y a 4 semaines

Strasbourg, France Brayton Global Temps plein

We are currently looking for several Junior Helpdesk Support Technicians for a prestigious client in Strasbourg, France (on-site work).


DESCRIPTION


Main tasks

  • Make an initial assessment of incident, attempt to resolve
  • Record and track incident and problem information in a ticketing system
  • Monitor progress of incident resolution relative to the appropriate SLA
  • Manage the incident life-cycle, including closure and verification
  • Participate in reconfiguration and installation of PC environment
  • Follow standard service desk procedures and processes
  • Advise staff on appropriate action and maintain the ownership of the incident and ensure updates
  • Serve as liaison between staff and the technology department to resolve issues and redirect issues to the appropriate resources


Required profile

  • Languages: English + French (+ any other language would be an asset)
  • We are looking for motivated Helpdesk: junior level with one year experience
  • Knowledge in 0365 (Outlook, Excel, Windows) and hardware


Kindly note that we require European citizenships for this position because we are NOT able to provide sponsorships.

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