Helpdesk 1st Line
il y a 4 semaines
We are currently looking for several Junior Helpdesk Support Technicians for a prestigious client in Strasbourg, France ( on-site work ).
DESCRIPTION
Main tasks
- Make an initial assessment of incident, attempt to resolve
- Record and track incident and problem information in a ticketing system
- Monitor progress of incident resolution relative to the appropriate SLA
- Manage the incident life-cycle, including closure and verification
- Participate in reconfiguration and installation of PC environment
- Follow standard service desk procedures and processes
- Advise staff on appropriate action and maintain the ownership of the incident and ensure updates
- Serve as liaison between staff and the technology department to resolve issues and redirect issues to the appropriate resources
Required profile
- Languages: English + French (+ any other language would be an asset)
- We are looking for motivated Helpdesk: junior level with one year experience
- Knowledge in 0365 (Outlook, Excel, Windows) and hardware
Kindly note that we require European citizenships for this position because we are NOT able to provide sponsorships.
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Helpdesk 1st Line
il y a 4 semaines
Strasbourg, France Brayton Global Temps pleinWe are currently looking for several Junior Helpdesk Support Technicians for a prestigious client in Strasbourg, France (on-site work).DESCRIPTIONMain tasksMake an initial assessment of incident, attempt to resolveRecord and track incident and problem information in a ticketing systemMonitor progress of incident resolution relative to the appropriate...
-
Helpdesk 1st Line
il y a 4 semaines
Strasbourg, France Brayton Global Temps pleinWe are currently looking for several Junior Helpdesk Support Technicians for a prestigious client in Strasbourg, France (on-site work).DESCRIPTIONMain tasksMake an initial assessment of incident, attempt to resolveRecord and track incident and problem information in a ticketing systemMonitor progress of incident resolution relative to the appropriate...
-
Helpdesk 1st Line
il y a 4 semaines
Strasbourg, Strasbourg-Ville, France Brayton Global Temps pleinWe are currently looking for several Junior Helpdesk Support Technicians for a prestigious client in Strasbourg, France (on-site work).DESCRIPTIONMain tasksMake an initial assessment of incident, attempt to resolveRecord and track incident and problem information in a ticketing systemMonitor progress of incident resolution relative to the appropriate...
-
Helpdesk 1st Line
il y a 4 semaines
Strasbourg, Strasbourg-Ville, France Brayton Global Temps pleinWe are currently looking for several Junior Helpdesk Support Technicians for a prestigious client in Strasbourg, France (on-site work).DESCRIPTIONMain tasksMake an initial assessment of incident, attempt to resolveRecord and track incident and problem information in a ticketing systemMonitor progress of incident resolution relative to the appropriate...
-
Helpdesk 1st Line
il y a 4 semaines
Strasbourg, France Brayton Global Temps pleinWe are currently looking for several Junior Helpdesk Support Technicians for a prestigious client in Strasbourg, France (on-site work).DESCRIPTIONMain tasksMake an initial assessment of incident, attempt to resolveRecord and track incident and problem information in a ticketing systemMonitor progress of incident resolution relative to the appropriate...
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