Japanese-Speaking Passenger Service Agent

il y a 2 semaines


Greater Paris Metropolitan Region, France Centre People Appointments Temps plein

Passenger Service Staff Ref: LS47013Une entreprise japonaise recrute actuellement un(e) Agent passager pour travailler à l’aéroport Roissy-Charles de Gaulle.Vous serez responsable de fournir un service client et une assistance de qualité, de veiller au respect des normes de sûreté et de sécurité, de superviser les performances des sociétés sous-traitantes et de coordonner avec les différents départements de l’aéroport.Le/la candidat(e) idéal(e) devra posséder de solides compétences en service client, une capacité à travailler sous pression, un esprit orienté qualité. Une compréhension de la culture japonaise ainsi que des compétences en langue japonaise sont essentielles.TYPE: CDIHORAIRES DE TRAVAIL: 7 heures par jour entre 12h30 et 20h30SALAIRE: 30KResponsabilités: Accueillir les clients, Offrir un service et une assistance à la clientèle de manière professionnelle conformément aux manuels et aux procédures standard de la société (environ 60 - 70% du temps de travail).Maintenir les normes de sécurité et de sûreté à tout moment.Superviser et évaluer la qualité du travail fourni par les fournisseurs (traitement des passagers, bagages, restauration, nettoyage des cabines, sécurité, l'hôtel, etc.) et Gérer les factures fournisseurs.Participer à l'amélioration et au cycle d'amélioration de la qualité.Participer à la digitalisation des opérations courantes.Collaborer avec les différents départements ; les départements marketing et commerciaux, y compris les centres d'appels (services liés au pré-voyage / post-voyage) et l'administration.** Tous les candidats au poste doivent disposer du droit de travailler dans le pays, car l’entreprise n’est pas en mesure de fournir un visa. Nous regrettons de ne pas pouvoir accepter les candidatures des titulaires d’un visa vacances-travail, d’un visa étudiant ou d’un visa post-diplôme. Si votre candidature est retenue, vous serez contacté(e) sous deux jours ouvrables. En raison du grand nombre de candidatures reçues, nous ne pourrons pas fournir de retour individuel sur les CVs non retenus



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