Customer Services Agent

il y a 1 jour

Paris, France Gulf Air Temps plein

Main Objective

Maintain standards of Customer Service and monitor service level at airports in order to achieve targets.

MAIN DUTIES

**_
A._**_ _**_CHECK-IN/DEPARTURE_**
- Carryout pre-flight check, ensure flights are properly edited and adequate check-in facility allocated to passenger/baggage check-in.
- Anticipate contact with high yield passengers prior to check-in and extend necessary courtesy as required.
- Undertake passenger's escort and service duties as directed by station management with particular emphasis on passengers requiring special service.
- Carryout handling of passengers and baggage check-in in accordance with the company procedure and service standard.
- Provide maximum attention/care to passengers on delayed flight and denied boarding passengers.
- Ensure action plan on oversold flight is accurately implemented as directed and planned by station management.
- Carryout check on passenger travel documents to ensure validity of passport/visa to the country of passenger's destination.
- Ensure safeguard of revenue documents and handling as per company procedure.
- Ensure accuracy of post flight and timely dispatch of messages.
- Any other tasks assigned by Duty Officer/Airport Manager

**_
B._**_ _**_TRANSIT & TRANSFER_**

Ensure efficient and adequate handling of enroute transit passengers:

- Passengers entitled for STPC are handled as per company procedure/policy.
- Meals/refreshments provided to passengers as per company procedure/policy.
- Direct passengers to their respective onward flight as necessary.
- Any other tasks assigned by Duty Officer/Airport Manager

**_
C. _**_ARRIVALS_**
- Attend arrival flights as applicable, escort passengers requiring special handling.
- Provide assistance to passenger at baggage reclaim area as applicable; liaise with ramp agent for quick delivery of baggage.
- Liaise with baggage service (lost and found section); follow up cases of mishandled baggage as applicable.
- Any other tasks assigned by Duty Officer/Airport Manager

**_ D._**_ _**_LOUNGE_**
- Visit the business class lounge and ensure GF passengers are taken care as per GF standards.

EDUCATION & TRAINING

High school education with good command of English language.

EXPERIENCE

Minimum 3 years airline related experience.

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