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IT Support Technician
Il y a 4 mois
We are looking for an information technology support technician to join the team.
IT Support Technician - duties and responsibilities:
To provide remedial service to a wide range of industry products, performing direct maintenance as required and resolve complex problems. The work may range from installation of new systems including networking to diagnosis of a wide range of customer problems, both software and hardware.
All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.
Main Accountabilities:
- Works with clients to determine problem and develops and implements appropriate technical solution.
- Answers to or escalate calls within given timescales.
- Undertakes installation and maintenance of client systems e.g. PCs, mobile phones
- Develops and maintains client relationships, identifying opportunities to extend existing service agreements.
- Assists in development of test and repair processes.
- Liaises with help desks, support centres etc.
- Performs trouble shooting and problem resolution.
Requirements and qualifications:
- 2 years of experience field service representative or similar role
- Experience with managing and preserving technical equipment
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Accustomed to using mobile tools and applications
