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Community Manager
Il y a 4 mois
Apprenez un métier d’avenir en alternance avec OpenClassrooms.
OpenClassrooms recherche un Community Manager - (H/F) - En alternance en contrat d’apprentissage pour un de nos partenaires dans le secteur de la communication, pour préparer une de ses formations diplômantes reconnues par l’État.
Attention : cette offre ne s’adresse qu’aux candidats à l’alternance qui effectuent leur formation avec OpenClassrooms. Seules les candidatures répondant à ces critères seront étudiées.
Avec OpenClassrooms, vous apprendrez un métier avec une pédagogie mêlant 20% de théorie et 80% de pratique. Résultat : à l’issue de votre formation, vous êtes 100% prêt à l’emploi.
Une fois votre diplôme en poche, nos équipes épaulent chaque profil dans la recherche d’un employeur, nous permettant d’afficher un taux d’insertion de nos étudiants en entreprise de plus de 80%.
Si votre candidature est retenue, votre scolarité sera entièrement financée par votre employeur.Vos missions en tant que Community Manager - (H/F) - En alternance :
- Former et accompagner proactivement tes clients afin de veiller à l'adoption de l'outil
- Développer au quotidien des relations personnelles avec les utilisateurs
- Veiller à la satisfaction de tes clients, gage essentiel pour une fidélisation long-terme et assurer un taux de renouvellement maximum
- Actualiser les informations sur le client et les interactions (interlocuteurs principaux, demandes particulières, exigences, besoins.)
- Remonter les retours des clients dans l'objectif de développer de nouveaux leviers et contribuer à l'amélioration produit en priorisant les nouvelles fonctionnalités à mettre en place
- Identifier les opportunités, repérer les hauts potentiels et faire de l'upsell dans une logique de croissance
- Suivre le plan d'action et analyser les résultats de ton portefeuille client
- Créer des supports/outils et mettre en place des process afin que nos clients soient toujours les plus satisfaits
- Mettre en avant la marque, le produit et l'offre de service
Poste basé à Valenciennes (Hauts-de-France). Travail en hybride.
Rythme d’alternance et présence En entreprise
- Du lundi au vendredi
- Périodes de travail de 8 heures
- Repos le week-end
- Travail en journée
En entreprise : 4 jours par semaine (jours au choix) avec présence réduite à 3 jours 1 à 2 fois par mois
En formation: 1 jour par semaine + 1 jour supplémentaire 1 à 2 fois par mois
Profil recherché
- Tu es persévérant(e), aimes relever les défis et tu bénéficies d'une capacité d'adaptation
- Curieux(se), avec un état d'esprit positif et une bonne humeur communicative, tu sais travailler en autonomie et apprends vite
- L'esprit startup t'attire, tu es force de proposition et tu as l'esprit d'équipe
- Tu es sociable, enthousiaste, empathique, avec un bon relationnel permettant d'instaurer un lien de confiance avec tous type d'interlocuteurs
- Tu es à l'aise au téléphone
- Organisé(e) et rigoureux(se), tu as de bonnes capacités rédactionnelles et tu es capable de gérer plusieurs tâches et de gérer tes priorités dans les délais
- Tu portes un intérêt et tu maîtrises les nouvelles technologies
