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ICT Software Support Engineer
Il y a 2 mois
Passionate about Metrology or 3D scanning and its associated software applications ?
Enjoy supporting diverse clients in French and English on the latest SaaS and AI software used in manufacturing sectors from Medical to Aerospace and Automotive technologies ?
We’re currently looking to speak with experienced and innovation-focused software applications support engineers with experience in providing an exceptional quality of post-sales support to our clients customers across the EMEA region.
You’ll play a pivotal role in ensuring their success through the quality of support and insight you provide to them.
Provide software based technical support to partners and customers
Provide technical training to clients via phone and video.
Troubleshoot & diagnose software issues to identify root causes and implement effective solutions
Escalate complex issues to software development teams and work collaboratively to resolve them
Contribute to the development and delivery of user training materials
Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience)
At least one long-term experience in an applications focused technical support role, focused on software focused on Metrology concepts. Principles or reverse engineering or 3D scanners is also beneficial.
Strong understanding of software support principles
Excellent communication skills and fluency in French & English, Italian is a highly advantageous but not essential.
Strong customer service orientation with a commitment to exceeding customer expectations
Proficiency in using technical documentation and knowledge base software
Travel capacity required ( up to 20%) for occasional on-site client support and training.
Our client can offer an excellent opportunity to progress your career in a diverse, cutting-edge technology focused position with opportunities to learn and specialize further in the SaaS and AI technologies field for manufacturing and 3D scanning.
