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Support Engineer Development
Il y a 2 mois
Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management. We want our people to help us grow and to grow with us, and that’s why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. We are looking for a Support Engineer to join our growing team in Nantes. The Support team members are based in Nantes, Boston, and Sydney and are part of the Product department. Support Akeneo clients and partners by investigating highly technical issues and requests, while delivering fantastic support experiences to our customers.
Dive deep into logs, code, infrastructure configurations, and any other relevant data to identify the root cause of the issues.
Improve your skillset thanks to training and exposure to other programming languages featured in Akeneo products.
Contribute to the ongoing success of the Support team and help your teammates grow their skills: internal documentation, team workshops, and tooling to help achieve team goals.
Back-end: PHP, Symfony
Linux, Bash
MySQL, ElasticSearch
You have 1-2 years of experience in application development or level 3 technical support.
You have good knowledge of PHP and are comfortable with SQL
You are comfortable with Linux, VMs, and containerized applications
You are fluent in English and know how to communicate with native speakers at a professional level
Annual All Staff gathering week, office parties, team offsites
Top-notch 8-week onboarding programme for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company.
Competitive package and complementary health insurance
Flexible working hours and hybrid setup (up to 3-4 days per week working from home)
33 days paid leave if you are the second parent (instead of 28 days)
️ Massage sessions offered regularly and at a reduced price
Choose between MacOS or Linux
Personal remote allowance to maximize your home office environment
Professional Development
Perks & Discounts
Receive a 50% discount on the transportation pass of your choice
️ Comité Social et Economique: advantages and deductions on cultural activities, entertainment etc.
Take advantage of our company crèche whether you need a nursery spot (subject to availability), emergency childcare, or care for Wednesdays and school vacations.
Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice.
This 60 minute interview with the Support Engineering Manager will allow you to go in more depth into what the role entails and discuss your experience and skills.
Meet our current Support Engineer Lead in Boston for a 60 minute interview with a technical focus.
At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.
