Support Engineer

il y a 4 semaines


Paris, France Coatue Management L.L.C. Temps plein

Supabase is an open-source database platform built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix and works closely with the product engineering and growth teams.You will:Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: where internal tooling might be developed or obtained to improve support efficiency.Reproduce issues, create test cases and improve test coverage, if you have experience with testing.You are:Experienced in customer support, with 3+ years of experience providing developer support to technical customers.Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.Excellent communication skills and fluency in English.Skilled in using Linux/Unix operating systems and the command line.Experienced working with GitHub Issues and Discussions.Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.Bonus points if you're familiar with authorization and authentication.Timezones & LogisticsIt’s a full-time position covering workdays Monday to Friday during EMEA Hours: 08:00-18:00 UTCWe are primarily looking for someone in Europe, Africa, or Middle Eastern time zones for this shift.We offer100% remote work. No location-based adjustment to your salary.Autonomous work. We work collaboratively on projects, but you set your own pace.Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependentsTech Allowance for any office setup you needAnnual Education AllowanceAnnually run off-sites.About the teamWe're a startup. It's unstructured.Collectively founded more than 30 startups.Globally distributed team with more than 30 different nationalities.We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".We "dogfood" everything. If you use it in your project, we use it in Supabase.ProcessThe entire process is fully remote and all communication will happen over email or via video chat.Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call.If you pass the screen you will be invited to up to four follow-up interviews.The calls:usually take between 20-45 minutes each depending on the interviewer.most of the time, are all 1:1.will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.Once the interviews are over, the team will meet to discuss several roles and candidates and may:ask one or two follow-up questions over email or a quick call.go directly to making an offer. #J-18808-Ljbffr


  • Support Engineer

    il y a 4 jours


    Paris, Île-de-France Movement8 Temps plein

    3rd line Web Service Support Engineer – XML, JSON, Webservices, Europe remote As the webservice support engineer you will be responsible for troubleshooting and resolving complex technical issues related to their SaaS platform. Previous travel and booking experience is a must for this role and you will need to be based in Portugal, although the role is...

  • Senior Data Engineer

    il y a 2 semaines


    Paris, France Senior Data Engineer Temps plein

    Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.We're all about experience - from the best-in-class product we build to the inspiring environment we create...


  • Paris, France Livestorm Temps plein

    Livestorm is the world's leading end-to-end video engagement platform.Founded in 2016, Livestorm allows companies to organize powerful online meetings, webinars and virtual events from end-to-end. Our web-browser platform provides teams with all the workflows around video engagement to promote, host and analyze online events.We serve companies of all sizes,...


  • Paris, Île-de-France Livestorm Temps plein

    Livestorm is the world's leading end-to-end video engagement platform.Founded in 2016, Livestorm allows companies to organize powerful online meetings, webinars and virtual events from end-to-end. Our web-browser platform provides teams with all the workflows around video engagement to promote, host and analyze online events.We serve companies of all sizes,...

  • Hardware Support Engineer

    il y a 7 jours


    Paris, Île-de-France Excelerate Temps plein

    HPC Support Engineer (Level 2) Location: France (Paris, Toulouse preferred) – Remote working but offices throughout France Type: Permanent, full-time Salary: €40-65K (based on experience)Our client is a European leader in High-Performance Computing (HPC), Big Data, and Cybersecurity, delivering cutting-edge HPC solutions and large-scale hardware...

  • Field Support Engineer

    il y a 2 semaines


    Paris, France X4 Life Sciences Temps plein

    Field Support Engineer My client is looking for a field support engineer in automation to join their team, you will be working on-site at one of their facilities in Paris. Fluency in French and English. Proficient in the use of a PC, Windows and DOS operating systems. Solid electrical and mechanical background Provide highly visible customer...

  • Field Support Engineer

    il y a 2 semaines


    Paris, Île-de-France X4 Life Sciences Temps plein

    Field Support Engineer My client is looking for a field support engineer in automation to join their team, you will be working on-site at one of their facilities in Paris. Fluency in French and English. Proficient in the use of a PC, Windows and DOS operating systems. Solid electrical and mechanical background Provide highly visible customer support...

  • Desktop Support Engineer

    il y a 4 jours


    Paris, France Adroit People Ltd. Temps plein

    The Desktop Support Engineer role is to provide a single point of contact for end users to receive support and maintenance Desktop computing This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation...

  • Technical Support Engineer

    il y a 2 semaines


    Paris, Île-de-France Cryptio Temps plein

    CryptioCryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We are a Series-A company, backed by tier-1 crypto and non-crypto investors: Point Nine, BlueYard, Tim Draper, Alven, Aave, Consensys, Outlier...

  • Hardware Support Engineer

    il y a 23 heures


    Paris, Île-de-France Excelerate Temps plein

    Level 2 Hardware Support Engineer - Permanent/Full-time – France Position: Level 2 Hardware Support Engineer Location: France (Remote with office locations throughout France) Salary: Negotiable Are you passionate about High-Performance Computing (HPC) and eager to work with cutting-edge technology? We're looking for a talented Level 2 Hardware...


  • Paris, France RHEA Group Temps plein

    Are you looking for a new opportunity in a fast-moving global company with a family feel? A job where you could have an impact? We are looking for an Engine Test Facilities Support Engineer to work at ESA’s HQ premises in the city of Paris, France. **Tasks and Activities**: The scope of work will include: - Support STS-IF in the management and...

  • IT Support Engineer

    il y a 2 jours


    Paris, France Teceze Ltd Temps plein

    Hi All, Hope you all doing well! We have a job opening for IT Support engineer in Paris,France. Role : IT Support Engineer - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain...

  • Support Engineer

    il y a 2 semaines


    Paris, Île-de-France Mambu Temps plein

    At Numeral, a proud part of the Mambu family, we are revolutionizing the banking and financial services landscape with cutting-edge solutions that empower businesses and transform financial services. Join us as we bring banking and financial services technology into the digital-first world. What you'll doWe are hiring an experienced Support Engineer to join...

  • Support Engineer

    il y a 4 jours


    Paris, Île-de-France Movement8 Temps plein

    3rd line Web Service Support Engineer – XML, JSON, Webservices, Europe remoteTechnical working experience within the travel management booking industry is necessary for this position. Flight booking platform experience To work for a SaaS based booking platform business that has transformed how companies are able to make all types of bookings using...

  • Support Engineer

    il y a 1 jour


    Paris, Île-de-France Movement8 Temps plein

    3rd line Web Service Support Engineer – XML, JSON, Webservices, Europe remote Technical working experience within the travel management booking industry is necessary for this position. Flight booking platform experience To work for a SaaS based booking platform business that has transformed how companies are able to make all types of bookings using...


  • Paris, Île-de-France Cryptio Temps plein

    CryptioCryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. LocationThis is a...

  • Support Software Engineer

    il y a 2 semaines


    Paris, Île-de-France GigRadar Temps plein

    About UsAt GigRadar, we're leveraging cutting-edge AI to tackle complex business challenges and create innovative solutions. As part of our team, you'll have the opportunity to shape the future of AI-driven applications while collaborating with some of the brightest minds in the industry.If you're a seasoned Full Stack Engineer with a passion for creating...

  • Ingénieur Support

    il y a 2 semaines


    Paris, France ABALSIA Consulting Temps plein

    Dans le cadre du renforcement de nos équipes, nous recrutons un Customer Support Engineer pour aider nos clients (internes et externes) à enquêter, analyser et résoudre leurs problèmes quotidiens.Les responsabilités du Customer Support Engineer incluent :Recevoir tous les problèmes rencontrés par les clientsQualifier les problèmes techniques et les...

  • Technical Support Engineer

    il y a 4 semaines


    Paris, France Flowable AG Temps plein

    Technical Support Engineer page is loadedTechnical Support EngineerApply locations Europe Remote time type Full time posted on Posted 2 Days Ago job requisition id JR100774Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case and Decision management into an enterprise-ready unified...

  • Technical Support Engineer

    il y a 2 semaines


    Paris, Île-de-France Flowable AG Temps plein

    Technical Support Engineer page is loadedTechnical Support EngineerApply locations Europe Remote time type Full time posted on Posted 2 Days Ago job requisition id JR100774Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case and Decision management into an enterprise-ready unified...