Support Engineer

il y a 4 jours


Paris, Île-de-France Movement8 Temps plein
3rd line Web Service Support Engineer – XML, JSON, Webservices, Europe remote
As the webservice support engineer you will be responsible for troubleshooting and resolving complex technical issues related to their SaaS platform. Previous travel and booking experience is a must for this role and you will need to be based in Portugal, although the role is remote.

Utilize logging, monitoring tools, and debugging techniques to diagnose system errors.

• 3+ years of experience in a technical support or engineering support role, preferably in a SaaS environment.

• Experience handling Tier 3 escalations and providing direct client support.

• Basic knowledge of SQL and RESTful APIs.

• Experience in supporting online booking systems or related platforms.

• Prior experience using customer support platforms (e.g., Zendesk, Salesforce Service Cloud, or similar).



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