Senior Customer Support Manager

il y a 4 semaines


France Amazon Temps plein

Senior Engagement Manager, Professional ServicesJob ID: 2807019 | AWS EMEA SARL (France Branch)Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster, at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest cloud infrastructure and platform technologies? AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions.You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, and escalate when appropriate. You will deliver mission objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.You are a French and English Speaker.5+ years of experience implementing project management best practices and effective yet pragmatic ways across large, complex projects following documented methodologies such as Agile or Iterative development.PREFERRED QUALIFICATIONSUnderstanding of cloud technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology.Experience with software development life cycle (SDLC).Has at least one active project management certification (e.g., Must be able to represent AWS within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation.Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS, PaaS, SaaS).Able to balance multiple internal and external stakeholders, and work with these teams to apply strategic thinking to execute.Shareable experience managing one or more projects with a combination of 10+ resources, 6+ months, or $250k+ in contract value.Understands technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology.La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.Posted: December 18, 2024 (Updated 10 minutes ago)Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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    Senior Engagement Manager, Professional ServicesWould you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster, at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like to work on-site in a variety of business...


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