Principal Technical Support Engineer
il y a 3 semaines
Principal Technical Support Engineer - German or Dutch FluencyImprove the safety, efficiency, and sustainability of the operations that power the global economy.Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency, and sustainability of the physical operations that power our global economy.Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.About the Role:Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization. You will be responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.You should apply if:You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and ensure workers return home safely.You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development.You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts.You want to be with the best: At Samsara, we win together, celebrate together, and support each other.In this role:Technical acumen:Ability to build & develop troubleshooting tools either independently or through partnership with L3 team.Proven track record of impact in using methodologies/tools; Troubleshooting / Root Cause Analysis (RCA) & process/documentation.Able to build repeatable Queries for oneself and team.Customer Focus:Models a sense of urgency and commitment to deliver results by constantly educating and enabling the Customer.Able to suggest alternative solutions to customer problems based on knowledge of other Product Areas.Maps data gathering to specific Customer profiles to gauge effectiveness.Execution:Solves complex and diverse problems where analysis requires in-depth evaluation of factors.Exceeds expectations when workload is high and/or faced with advanced complexity.Collaboration:Creates positive, impactful changes to one's Team through quality collaboration, communication & leadership.Proactively assists other Support & Engineering teams beyond problem resolution.Feedback Loop:Provide direct feedback to Support Management for product and process improvements.Team Player:Champion, role model, and embed Samsara's cultural principles.Minimum requirements for the role:B.S. in Computer Science, Engineering (Mechanical/Electrical), or other Technical Field.Significant relevant work experience operating at a similar level.Excellent written and verbal communication skills.Strong bias for action, ability to dive deep, and insistence on the highest standards.Willingness to work flexible hours during nights and weekends as required.An ideal candidate also has:Experience with industrial systems, electronics, or similar hands-on work.Willingness to learn or enthusiasm for hardware-based solutions.Understanding of Jira.At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.Accommodations:Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities.Flexible Working:At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
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