International Technical Support Engineer

il y a 3 semaines


Paris, Île-de-France TN France Temps plein

Technical Support Engineer - GNSS Simulation F-H, Les UlisLes Ulis, FranceNous recherchons un Ingénieur Support Technique pour rejoindre notre équipe à Les Ulis.Ce poste sera principalement axé sur nos produits de simulation GNSS de Safran, avec également quelques activités limitées impliquant nos produits de synchronisation en lien avec la simulation GNSS. Dans ce rôle, vous collaborerez avec les clients externes, ainsi qu'avec les équipes d'ingénierie, d'applications et d'opérations à l'échelle mondiale pour répondre aux questions des clients, diagnostiquer les problèmes et offrir un service client de qualité.Vous devrez parfois fournir une expertise technique sur site et être prêt à voyager au niveau national et international.En tant qu'élément clé de votre poste, vous utiliserez votre connaissance approfondie des produits et votre compréhension des applications clients afin de fournir un support technique et applicatif dans le cadre de l'assistance après-vente.Répondre aux questions des clients, diagnostiquer les problèmes, comprendre leurs besoins et proposer des solutions, tout en garantissant un service client d'excellence - la satisfaction de nos clients est une priorité - Fournir une expertise technique sur site et réaliser des démonstrations à la demande.- Assurer la formation technique et fournir de la documentation aux clients, aux équipes commerciales, aux partenaires et aux collègues.- Être disposé à voyager au niveau national et international.Votre profil :- Connaissances techniques en systèmes logiciels, Linux et Python.- Maîtrise de la programmation en Python et C++.- Des compétences techniques en radiofréquence seraient également appréciées.- Forte orientation service client, avec un sens aigu de la satisfaction utilisateur.-


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