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Job TitleSenior Account ExecutiveBusiness EnvironmentAmadeus provides the technology that keeps the travel sector moving. Our ambition is to facilitate every mile of the travel journey, while improving the travel experience for hundreds of millions of people every year, including corporate travelers. We offer corporations the tools to shape their employees' travel experience and expense reimbursement, and to manage their own business more effectively – from pre-trip approval, travel shopping, policy compliance, and expense auditing, to Business Intelligence and Duty-of-Care solutions. Our mission is to provide valuable products supporting our worldwide strategy and business model, turning customers' business needs into valuable features and products. We are committed to fostering a caring environment, nurturing both a fulfilling career and personal life for our employees. At Amadeus, we prioritize innovation and set the pace for the travel industry, ensuring that travel continues to be a force for good.Main ResponsibilitiesCommon accountabilities:Has relevant experience and knowledge in their discipline. Understands how their area contributes to the business. Acts as a reference for colleagues with varying levels of experience and supports team members.Influences decisions related to their activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes, and is accountable for their own and team commitments.Works independently within a plan developed with the manager, with some guidance on more complex situations.Specific accountabilities:Develop existing accounts for assigned customers, based on defined procedures.Monitor satisfaction, identify new opportunities, and propose solutions to improve customer profitability/efficiency.Identify specific requirements and expectations for existing clients.Ensure that new products, product enhancements, and overall solutions are developed and implemented within the agreed time frame.Monitor business costs.Promote content and solutions to acquire and retain potential customers.Identify, create, and develop new opportunities.Selling content and solutions.Customer acquisition and retention.Involvement and contribution to the implementation of an action plan to achieve the company's objectives.Promote sales and participate in Amadeus and customer events: Workshops, trade fairs, congresses.Knowledge of agencies and IT skills are beneficial.In support to the Account Manager/Senior Account Manager:Carry out and process the operational requests received from key customers. Provide high-quality service delivery within set targets and contractual Service Level Agreements (SLAs).Ensure that key customers make the best use of Amadeus technology and that the established performance, productivity, and service metrics are achieved.Ensure that key customers are informed in a timely manner of new product and solution releases.Provide assistance to resolve product and technical questions/issues if raised to the Global Customer Services or Account Managers/Senior Account Managers.Support the business, functional, and technical consultants to deliver key customer business processes and IT review and solution enhancement recommendations.Provide support to the Account Manager/Senior Account Manager for reporting.What we can offer you?A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.A flexible working model - We want our employees to do their best work, wherever and however it works best for them.A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.How do we hire?Online application: Submit your online application and our Talent Acquisition team will get in touch if your skills match the role.Phone Interview: We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions.Online Testing: Depending on the role you applied for, you may have to do some online tests.Interviews: First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join.Offer: Our Talent team will make you a job offer and welcome you to your new role with us.Join our global team: Where you can develop your skills and build an international career that matters.100% of the people we've recruited started by applying. Take a chance#LI-EMEADiversity & InclusionAmadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.Amadeus endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process for Amadeus France, please contact us at accommodations.france@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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