Remote - IT support Engineer

il y a 2 semaines


Paris, Île-de-France Intuitive Temps plein
We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.Front line phone support for Customers, Field Engineers, and Sales Professionals. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction.Provide both intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.Perform Remote FE/Error log reviews providing a summary of findings and recommendations to field service.Review Remote FE auto-generated Service Requests and dispatch Field Service Orders as required, through SAP/CRM.Available to provide onsite support for any escalated technical issues, or Customer Care sites per management needs.Drive key metrics to support corporate/departmental goals.Responsible for creating, dispatching, and tracking service requests in the SAP/CRM business system.Have a flexible work schedule, including holidays and on-call duties.Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices.Must have been a Field Engineer 3 for at least 2 years' experience working in Technical Support in a call center, preferably in the medical device industry.Working knowledge of computers and standard software applications, preferably with SAP and Microsoft office.Fluent in Danish, English, and another Nordics language.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesMedical Equipment Manufacturing
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