IT Support Engineer B2 French Paris France

il y a 4 semaines


France Gorilla360 Temps plein

IT Support Engineer L1The Desktop Support Engineer will provide effective technical assistance to our clients/employees and will provide backup and support to the IT manager. The position is responsible for installing, upgrading, and troubleshooting hardware and software systems. To succeed in this role, the candidate should have a problem-solving attitude along with the ability to give clear technical instructions. The candidate should also be familiar with remote troubleshooting techniques.Job DescriptionAddress user tickets regarding hardware, software, and networkingCreating users, security groups, computer accounts, and GPO policies in ADCreating users, security groups in Azure ADCreating email accounts in O365Troubleshoot O365 related issuesKnowledge of system security (e.g. intrusion detection systems) and data backup/recoveryMaintaining and administering computer networks and related computing environmentsHands-on experience in networking, routing, and switchingThorough understanding of TCP/IP and networking conceptsConfigure and Manage Layer 2 network switchesConfigure and Manage Wireless Access PointsTroubleshoot network and wireless connectivity of corporate usersKnowledge of application transport and network infrastructure protocolsResolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systemsManage file servers and printer serversManage hardware and software assetsAbility to create accurate network diagrams and documentation for design and planning network communication systemsHandling Outlook and Mailbox related issuesAssist users in connecting Video conferencing applications such as Zoom, Webex, etc.Walk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manualsBasic knowledge on Switch, Router and Firewall functionalitiesSoft SkillsExcellent problem-solving skills and Documentation SkillsProven customer service skillsFamiliarity with Information Technology Infrastructure Library (ITIL) methodologiesGood communication skills (Verbal & Written) and ability to work within a 24x7 support environmentLanguageB2 FrenchEnglish Conversational #J-18808-Ljbffr


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