France Logistics Manager

We are looking for an Assistant Logistics Manager based in Île-de-France (IDF) to support and work closely with the Logistics Manager in managing end-to-end local logistics operations.

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The role combines hands-on operational execution, logistics planning, service provider management, issue resolution and process improvement, with a particular focus on large home appliance delivery and Instal-lation (“white-glove”) services.

Key Responsibilities

1. Local Logistics Operations & Planning

• Support the Logistics Manager in managing local logistics operations, including customs clearance, warehousing, last-mile distribution, parcel delivery and large home appliance white-glove delivery and Instal-lation services.
• Coordinate closely with logistics service providers to ensure all logistics requirements are fulfilled on time, in full and according to agreed service levels.
• Support daily/weekly logistics planning, including order planning, delivery capacity, manpower and vehicle requirements, including white-glove operations.
• Monitor and manage the PSI / planning activities of assigned logistics operations and ensure sufficient operational capacity to meet business demand.
• Follow up closely with logistics partners on operational execution and proactively identify potential capacity or service risks.

2. Logistics Provider Management & Performance Tracking

• Coordinate with logistics service providers on daily operations and ensure proper execution of agreed processes and SLAs.
• Monitor and analyze logistics performance, including delivery performance, customer complaints, open/pending orders, parcel loss or damage, failed deliveries and Instal-lation issues.
• Investigate operational issues with suppliers, identify root causes, drive corrective actions and ensure issues are properly closed.
• Maintain clear tracking and reporting of logistics incidents, operational performance and KPIs.

3. White-Glove Delivery & Reverse Logistics

• Manage and follow up on large home appliance delivery and Instal-lation services, including appointment scheduling, delivery coordination, Instal-lation, customer communication, failed delivery and service recovery.
• Coordinate with service providers to resolve customer complaints, delivery damages, Instal-lation issues and other after-sales logistics problems.
• Assist in managing returns, claims, damaged goods, exchanges and scrap handling.
• Ensure proper coordination between warehouses, carriers, Instal-lation teams, customer service and other relevant functions.

4. Inventory Control & Operational Accuracy

• Work with warehouses and logistics partners to ensure inventory accuracy and consistency between system records and physical stock.
• Follow up on stock discrepancies, lost/damaged products and reverse logistics movements.
• Ensure timely and accurate system updates throughout the logistics process.

5. Process Optimization & Execution

• Identify inefficiencies and operational risks in warehousing, transportation and last-mile delivery processes.
• Propose practical improvement plans to improve service quality, operational efficiency and cost effectiveness.
• After approval, take ownership of implementation follow-up and ensure corrective actions are effectively executed.
• Support the Logistics Manager in developing and implementing standard operating procedures (SOPs) and process improvements.

Qualifications & Requirements

• Bachelor’s degree or above, preferably in Supply Chain, Logistics, Business Administration or a related field.
• At least 3 years of experience in logistics, warehousing, transportation, last-mile delivery or related fields.
• Hands-on experience with large home appliance delivery and Instal-lation / white-glove services is strongly preferred.
• Good understanding of logistics operations and basic planning and capacity management skills.
• Strong coordination and problem-solving skills, with the ability to work independently and manage multiple priorities.
• Strong proficiency in Excel and MS Office; experience with WMS / TMS systems is a plus.
• Driving license preferred, as warehouses and logistics sites are mainly located in the Paris suburbs.
• Fluent in Chinese and French, both spoken and written; English is a plus.
• Strong sense of responsibility, good analytical and communication skills, and a proactive, hands-on working attitude. xuezdbg
• Willingness and potential to grow into a logistics management role.