Solution Expert

Paris, RemoteCustomer Success – Solutions Engineering /Full Time /RemoteOur Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases.

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Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform.

You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities.

These large and strategic accounts have already deployed the platform and have a strong level of autonomy.

They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value.

Within 1 month, you will:Become a Trello expert through our onboarding processUnderstand our product offering through trainingMaster our platform and be able to support clients on basics requests through ticketingWithin 3 months, you will:Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneouslyStart to answer questions coming from your portfolio of clientsSupport the Customer Success partner on functional and technical questionsSuccessfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshootingWithin 6 months, you will:Be able to pitch the value of the 360Learning platformDevelop repeatable and scalable processes to improve project quality and deliverySupport Strategic customers all along their contract from an expertise standpointDeliver Professional Services to our existing customers baseWithin 12 months, you will:Onboard another Solution ExpertContribute to our knowledge base to share best practices and lessons learnedWork with our partner ecosystem to strengthen the services proposed to our clientsDeliver platform audits to clientsDeliver professional services proposed in our Professional Service catalogueThe Skill Set3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)Previous deployment experience of SaaS products, ideally HR relatedProject management skillsGood understanding and experience working with APIs, SSO configuration & troubleshootingSolution-oriented, client-first mindset in everything you doAbility to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholdersOrganized, structured, rational, analytical, able to manage priorities across multiple customer implementationsFull professional proficiency in French, English, and GermanEnthusiasm for our working environment explained here: What We OfferCompensation: Package includes base salary, a variable component and equity ðBenefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. Balance: Flexible hours, full remote work possible anywhere in France ð Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.

Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact ðCorporate Social Responsibility: Review our CSR Charter: /blog/corporate-social-responsibility-charter ðððCulture: A framework that will help you make an impact
- envision our way of working and our Convexity Culture: & find out more about the teams, product and processes ððð»‍ð»ðThe Interview ProcessPhone Screen with our Talent Acquisition ManagerDiscovery Meeting with a Solution ExpertCase Study Meeting with 2 Solution Expert Coach and a Solution ExpertClarification Meeting with our Head of Professional ServicesCulture Fit Meeting with our Chief Human Resources OfficerOffer Get ready using our Knowledge Base: Who We Are360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth.

With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training.

360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers t