Solution Architect
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An IT Infrastructure Services (ITIS) Solution Architect is responsible for designing end-to-end managed infrastructure solutions across cloud, workplace, network, and data center domains. The role acts as the design authority in presales and transformation programs, ensuring scalable, secure, and cost-effective solutions aligned to client business outcomes.
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Key Responsibilities
1. Solution Design & Ownership
- Own end-to-end ITIS solution architecture (scope, services, transition, operations)
- Act as design authority, ensuring alignment across towers and SMEs
- Maintain solution integrity and governance across RFP/RFI lifecycle
2. Architecture & Service Modeling
- Define Target Operating Model (TOM), service catalog, and delivery framework
- Design ITIL-based service processes (incident, change, problem, service request)
- Establish tooling landscape (ITSM, automation, observability, endpoint mgmt.)
3. Multi-Tower Technical Architecture
- Lead architecture across:
- Cloud & Compute (AWS/Azure/GCP, hybrid environments)
- End User Services / Workplace (M365, Intune, VDI/DaaS)
- Network (SD-WAN, SASE, LAN/WAN)
- Data Center & Backup
- Security (Zero Trust, SOC, identity & access)
- Ensure integrated, scalable, and secure service design
4. Transformation & Transition
- Define transition strategy (due diligence, migration, knowledge transfer)
- Drive transformation roadmap (automation, consolidation, cost optimization)
- Manage risks, assumptions, and dependencies xuezdbg (RAID)
5. Client Engagement & Presales
- Lead solutioning for RFP/RFI responses and client discussions
- Translate business requirements into technical and commercial solutions
- Support orals, deal shaping, and stakeholder alignment
6. Governance, SLAs & Commercial Alignment
- Define SLAs/KPIs and experience metrics (XLAs)
- Align architecture with pricing models and cost structures
- Ensure compliance with security, regulatory, and contractual obligations
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