Client Success Manager

Role : Client Success Manager (Retail Media)

Contract : Permanent

When : September 26

Location : Paris

Package : 60-70K

Ce poste vous intéresse ? Vous trouverez toutes les informations pertinentes dans la description ci-dessous.

The Power of Retail Media

Retail Media has moved from emerging channel to strategic priority for the brands and the retailers. In 2025, global spend reached $171 billion — one dollar in every five spent on advertising worldwide. But the real competition is no longer about budgets. It is about consistently proving that every euro invested leads to new, measurable sales.

About Unlimitail

Our ambition: to become the #1 Commerce Media Network worldwide by connecting every shopper moment — from discovery to purchase — and turning media investment into measurable, incremental sales.

Built on Carrefour's decade of Retail Media experience, Unlimitail today works with 35 retailers across 21 countries, representing 250 million shoppers and more than 3,000 brands — already the #1 omnichannel Commerce Media Network in Europe.

Joining Unlimitail means joining a company at the crossroads of data, technology, and digital marketing — at the precise moment when the industry is deciding what performance actually means.

Role Overview

As a Client Success Manager (Retail Media), you will join our Retailer team and report to Nesserine, Client Development Director. The Retailers team drives the commercial relationship with Unlimitail's portfolio of retailer partners, monetizing their shopper journey onsite, offsite, and in-store through retail media solutions. In this role, you will contribute to the operational and strategic success of a portfolio of retail partners, ensuring adoption, performance, and long-term value creation across Unlimitail’s solutions. You will work closely with Sales, AdTech and AdOps to deliver meaningful business impact.

This role is ideal for someone who enjoys translating commercial ambitions into concrete activation plans, orchestrating internal teams, and driving measurable outcomes. This is a senior, client-facing role with high exposure, combining operational rigor, strategic thinking, and strong stakeholder management.

Your main responsibilities will include

Drive retailer success and platform adoption

• Own the end-to-end Client Success lifecycle for a portfolio of retailers, from onboarding to scale-up and maturity.
• Ensure strong adoption of Unlimitail’s Retail Media solutions across teams, use cases, and markets.
• Translate retailer business objectives into structured activation roadmaps with clear KPIs.

Act as a trusted strategic partner

• Build strong relationships with senior stakeholders across marketing, media, e-commerce, data, and tech.
• Run high-impact governance moments (QBRs, steering committees, business reviews) focused on value, performance, and growth.
• Bring clarity and structure to complex topics (AdTech, data, measurement, monetization).

Orchestrate execution excellence

• Coordinate cross-functional teams (AdTech, AdOps, Sales, Analytics, Consulting) to deliver against retailer commitments.
• Secure delivery quality, timelines, and performance, acting as the main point of accountability on the client side.
• Anticipate risks, manage escalations, and proactively drive solutions.

Support revenue growth and value creation

• Partner closely with theClient Development Director on revenue expansion opportunities.
• Identify upsell, cross-sell, and new use cases based on retailer maturity and performance signals.
• Contribute to business cases, monetization models, and activation plans.

Contribute to scale and structure

• Apply and enrich Unlimitail’s Client Success playbooks, processes, and methodologies.
• Share best practices and insights across the team to continuously improve delivery standards.
• Leverage data, automation, and AI-driven tools to increase efficiency and impact.

We're looking for someone who brings

Experience and Background :

• 6–10+ years of experience in Client Success, Account Management, Consulting, AdTech, Retail Media, or digital platforms.
• Proven track record with complex, high-value B2B clients, ideally within retail, media, or data-driven environments.
• Comfortable operating in fast-paced, scaling environments with evolving processes.

Indu