Lead Product Designer Loyalty
il y a 3 semaines
**Company Description**
Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.
**Accor Tech & Digital, jobs in the tech field where intelligence is above all human **
**Job Description** We are the Digital & Business Factory of the Accor Group, the innovation and transformation laboratory of the global leader in the hospitality industry;**
With our 700 - Heartist®, we bring together the best of hospitality and the best of tech & digital.
Our ambition: to offer personalized, memorable, and sustainable experiences.
Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries.
Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company.
Here, your scope will have no boundaries, so dare to impact on the world with us
**_
Here is where your greatest challenge awaits you:_**
Accor has a strong ambition: to reinvent the travel experience by emphasizing personalization and a strong brand identity. Achieving this is the obsession of the Digital Direction: a team dedicated to defining and implementing the future of the Accor Product Experience.
Attached to the Product Design team and under the responsibility of the Head of Design (HOD), you will oversee the team of product designers in the loyalty and partnership scope while ensuring product vision and internal team acculturation to design approaches.
**_
Your mission:_**
- ** Design Direction within your scope**:Provide clear direction to your team, in line with the vision, business objectives, and user needs, to guide the team in creating coherent and engaging user experiences.
- ** Team Leadership**:Manage and animate the team of 3 designers. This includes assisting in roadmap management, mentoring team members, promoting a collaborative work environment, and stimulating innovation within the team.
- ** Interfunctional Collaboration**:Work closely with Design and Product teams to align the product vision, co-organize delivery cycles, and achieve team goals. Facilitate communication with departments such as Product, Tech, and Marketing to ensure a common understanding of Design objectives and maintain excellence in user experience.
- ** Design Process Management**:Supervise and improve the Design process, from Discovery to Delivery. Continue to improve our processes and define best Design practices with other Leads and the HOD;
- ** Evolution of Design Culture**: Work on Design strategy with the HoD, Lead product designers, and Design Ops. Promote Design culture within Accor, foster innovation and creativity within your scope.
**_
Your responsibilities:_**
**1. Improve Design Integration into the Product Approach**
- Co-build OKRs and roadmaps with Product teams;
- Ensure Product designers understand and engage with the visions and respective objectives of their products;
- Collaborate with Product and Tech leads to break down silos;
- Identify cross-functional dependencies and regularly exchange with other scopes;
- Assist Product designers in defining and tracking relevant KPIs.
**2. Ensure Delivery Quality, Roadmap, and Team Rituals**
- Ensure that each feature your team works on is delivered on time with the highest possible quality;
- Facilitate backlog review and Design critique sessions, ensuring proper integration of the Design System and reflection of user needs in solutions;
- Establish effective processes, methodologies, and templates to optimize the design team's workflow and ensure timely delivery;
- Ensure proper integration of resources such as User researchers or Content designers.
- Allocate a portion of time (30%) to discovery and delivery of certain topics to raise awareness of best practices within the team.
**3. Advance and Grow the Team Towards Excellence**
- Mentor team members and create an environment conducive to learning and skill development;
- Organize retrospective sessions and contribute to the continuous improvement of team practices;
- Implement personalized career tracking for each member and support them in their evolution and goals;
- Promote Design culture within and outside of Accor: write blog articles, organize and speak at conferences.
**4. Collaborate with all Lead Product Designers and the Digital Factory Team to Grow Accor**
- Assist in the adoption of the Design System and other Design standards within your scope;
- Sync with other Lead Product Designers to share best practices and resolve cross-team issues;
- Co-create and continuously improve interactions and processes with Design Ops teams;
- Develop strong relationships with various stakeholders and teams;
- Participate in facilitating cross-
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