Platform Architect

Il y a 6 mois

Paris, France Sprinklr Temps plein

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through

The Sprinklr Way


**Job Description**:
The Platform Architect assumes a pivotal technical advisory role, tasked with assisting our clients in establishing a robust technical foundation within the Sprinklr Platform. Their primary objective is to design solutions that propel desired business outcomes. This involves spearheading the adoption and reinforcement of best practices encompassing instance strategy, technical governance, core data management, integrations, and the overall technical vitality of the platform.

In this highly consultative position, the Platform Architect abstains from direct configuration on the platform but rather guides Sprinklr consultants, partner consultants and customer resources in the implementation of best practices. Acting as a liaison between the customer and various stakeholders, including executives, platform owners, enterprise architects, and development teams, this role is integral throughout the sales, structuring, and implementation phases of solutions.

What you get to do in this role:
As a Sprinklr Platform Architect, you will be instrumental in establishing and nurturing strong relationships with technical and business leaders. Your primary responsibility is to comprehend the client's vision and integrate Sprinklr seamlessly into their digital transformation journey. Leveraging your expertise, you will translate business objectives into actionable outcomes, creating comprehensive customer roadmaps and technical solution architectures.

Key Responsibilities:
Solution Design and Implementation:

- Guide customers through a prescriptive solution design and manage technical implementation decision points.
- Define solutions across the platform aligning with out-of-the-box capabilities.
- Identify and design key integrations with 3rd party systems.

Sales Engagement:

- Support the sales effort through reviewing the solution design, implementation strategy, scope, level of effort and refining estimates as necessary before approving SOWs.

Enterprise architecture:

- Analyze and translate business information and technical requirements into comprehensive architectural blueprint.
- Engage with customer enterprise architects to position Sprinklr as the digital transformation platform integrated with core systems.
- Establish and manage technical governance process.

Instance Health and Configuration:

- Drive solid instance health by reviewing and guiding the remediation of configurations that do not align with Sprinklr best practices.

Delivery Operating Model Governance:

- Collaborate with clients and Sprinklr teams to establish governance processes ensuring successful go-lives, end-user adoption, and ongoing support.

Thought Leadership and Advocacy:

- Advocate and champion Sprinklr’s professional services best practices and industry use cases with clients.
- Contribute to thought leadership through the development of methodologies and white papers on optimizing Sprinklr services, and Co-delivery with partners for customer outcomes.

Qualifications:
Consulting and Architecture Experience:

- Preferred experience in technology consulting from Global System Integrator and/or SaaS/Cloud company architecting and deploying complex enterprise systems.
- 8+ years in architect and consulting roles, focusing on technology (Digital/SaaS/Enterprise Software).
- Fortune 500, Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience.
- Previous roles in Enterprise Architecture with relevant certifications (Togaf, IT4IT, CCIE, etc.)
- Architecture experience in telephony, network, database, core data design, Security, integrations

Large Program Experience
- 10+ years large program experience leading architecture and design
- Experience working with functional business leaders to identify business objectives and develop outcome focused roadmaps and requirements.

Cloud Application Technology Experience
- Expert level understanding of call center technology stack, communication platforms (CpaaS), Call Center platforms (CcaaS), workflow platforms and customer experience management systems including CFM, CRM, and CSM.
- Understanding of systems architecture and ability to design scalable performance-driven solutions.
- Understanding of key design patterns and large data volume limitations and best practices
- Understanding of data sharing and visibility considerations and how these pla

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