Field Service Engineer
Il y a 2 mois
Overview:
**Support and provide technical expertise on Lutron’s portfolio of products in the field and remotely.**
Lutron Services Company, Inc. has immediate openings for** **Field Service Engineers** in the Paris Area. A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology. Lutron Services Co., Inc. offers a broad portfolio of services to support our customers from initial design through implementation, ongoing management, and continual improvement of their total light environment.
In this position, you would be a key part of our expanding Field Service team, as the Lutron expert at customer sites ensuring that our advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business.
Build your career in an innovative, growing company by developing a working knowledge of Lutron systems and supporting our customers.
**Responsibilities**:
- Deliver exemplary customer service to Lutron customers in the field.
- Become proficient in servicing, troubleshooting and repairing Lutron Systems while following field service procedures.
- Coordinate with on-site contractors, lighting designers and facility managers to ensure proper system installation and handover.
- Sell Lutron’s service products, such as service contracts, and system upgrades
- Support Technical Support team when needed.
- Participate in Customer Education sessions
- Stay aligned to Lutron’s culture and values
- Be Passionate
- Be flexible and adaptable to changing markets
- Be innovative thinker
- Be Customer focused
- Be ethical
Qualifications:
- Degree in Electrical Engineering, Electronics or Computer Science desirable
- 3-5 years Electrical and construction site experience
- 3-5 year hands-on Lighting/AV commissioning experience
- Knowledge in lighting controls, building management systems or computer networking is required
- Strong problem solving/fault finding skills
- Ability to travel frequently including other countries within Europe
- Proven ability to work independently with mínimal supervision, self-motivated
- Excellent communication and organizational skills
- Valid Driver’s license
- Fluency in English and French (other languages would be an advantage)
Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics
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