Is Specialist, North France
Il y a 4 mois
**Company Description**
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
**Job Description** Scope of position**:
**Major duties and responsibilities**:
- Support the end users on incidents logged in our online ticket system, help requests by phone or people walking in
- Basic level Windows server and Unix support
- Taking care of hardware installation (PC, Server, Laptop, Printer)
- Support on network issues (LAN, WAN, Wi-Fi)
- Support the employees in the warehouse (scanners, tablets, automation)
- Performing daily checks of backups/systems as well as making sure that these checks are administered in a portal
- Tier 1 and Tier 2 support for Infrastructure and Technology
- Disaster Recovery and High Availability plan for systems
- IT budget and procurement
- Knowing and understanding the network policy, topology, LAN, IP Standards
- Knowing and understanding the IT processes and proactive seek for improvements in these processes by automation of tasks, to ensure a more efficient and productive way of working
- Support on solving issues with PCs, Printers, Laptops and Servers (Windows/Unix);
- Safeguarding and improving (cyber) security and access control where possible
- Monitoring system downtime and resource utilization
- Contribute in a good and strong relationship with our local service providers and suppliers
**Qualifications**
Exceptional customer service
Ability to manage priorities
Team spirit
Fluency in French and English
**Additional Information**
Expeditors offers excellent benefits
- 13th month
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Must be eligible to work within the EU.
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