Customs Brokerage Manager- North France- H/F-Roissy

Il y a 4 mois

RoissyenFrance, France Expeditors Temps plein

Job Description

Customs Brokerage Manager will develop and manage the customs product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture. To stay in adherence to the company’s policy, procedures and business code of conduct.

Key responsibilities :

People:

Train, motivate, challenge and mentor other employees Conduct annual reviews for employee retention program – against company and job expectations Create personal development plan with each employee. Set up, plan training and follow-up Identify, develop and mentor your No. 2 Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans Ensure new hires go through the new hire development map within the first 6 months Conduct regular interviews with potential new personnel Review department goals and business plan periodically with staff to ensure buy-in and accountability

Operations:

Ensure no duty/VAT unbilled Ensure all classification instructions for all shipments for all customers Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizations Monitor undischarged Transit forms Monitor duty deferment usage and levels Monitor license/visa applications Ensure all documentation present for archiving purposes Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)

Customer

Make 5 calls per week – Retention/Sales Ensure all new business is transitioned correctly Report all calls - sales and retention activities in CRM Issuance of customs proposal

Finance:

Follow up the customs guarantee for various operations Follow up refunds with customs authorities Follow AR report – review, delegate, chase Ensure every account has a credit limit and check for credit extension when needed Department P&L – review, identify, plan

Compliance:

Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees. Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system) Be open to implementing new system changes and enhancements with your team.  Audit of files in accordance to AEO Management of customs system Send client report requests through the available database (expo request, expo reporting) Set the tone of this environment within your team. Audit of files in accordance to AEO Management of customs system Send client report requests through the available database (expo request, expo reporting)

Qualifications

Knowledge:

Expeditors company policies and procedures knowledge A good understanding of Expeditors’ products, services and systems Strong market and competition knowledge Good knowledge of customs brokerage process and system essential Good knowledge of customs legislation, especially with regards to classification, valuation and origin Understanding of ocean, transcon and air documentation process Knowledge of air, road and ocean transport Good knowledge of incoterms Hazardous Materials certification (preferred) Well rounded knowledge of the customs tariff and customs system Working knowledge and experience of the customs regulations

Skills:

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Good Microsoft Office skills (Excel, Word etc.). Pro-active, strong organizational skills. Fluent in English Proven negotiation skills The ability to troubleshoot and solve problems quickly and effectively The ability to maintain a privileged relationships with the customs authorities

Behaviours:

Emotional resilience Self-reflecting and open to feedback Initiative and ability to work in autonomy Role model of integrity and pride for all employees Proven leadership attitude and background

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