Customer Service Tool Administrator Apprentice
il y a 3 semaines
**About BlaBlaCar**
- BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year)
- We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.
**Your mission**
Within the OPS (Operation People Services) Excellence Team the Tool Admin plays a key role in boosting the efficiency of the Community Relations Team. In collaboration with the Tools Project Manager, you ensure smooth processes for all the Community Support (CRT) Tools.
- You will be responsible for the maintenance and the improvement of the tools used daily by the OPS team (CRM, social media, calling tools, etc.)
- You will provide tool support to the OPS manager so that their team can provide the best support experience to our members.
**Your responsibilities**:
- Administrate the community support tools with 300+ users: create and maintain user accounts and views, ticket workflows and other routine tasks
- Participate in the ongoing development tools by maintaining the configuration scalable and help implementing new processes / features
- Create or update data dashboards to track Customer Service performance data
- Document tool processes related to the architecture of the tools along with the user operations
- Support the OPS team with troubleshooting and improvement requests
**Your qualifications**:
- You have an Engineering or IT academic background
- You are well organized
- You are results-driven You are good at solving problems and capable of bringing new solutions
- You have good communication skills and enjoy sharing and learning from others
- You are fluent in English
- Nice to have:
- A first experience in customer service or in IT
- Light web development competence (Java script, html)
- Familiar with Zendesk**What we have to offer**:
- ** An international environment**: over 45 nationalities across several countries
- ** Opportunities to learn**: 360 onboarding weeks, weekly team-all BlaBlaTalks to learn about what other teams are up to, regular Q&A sessions with our leadership, honest discussions about our company KPIs, ‘Fail, Learn, Succeed’ moments where we destigmatize and share moments of failure with others.
- ** Innovation**: Coding Nights to pitch ideas outside our roadmap and make development dreams come true, weekly Product & Tech Demos and blogs to share engineering stories, access to top conferences across Europe.
- ** Impact**: building a product that has a real impact on society and the environment, and sharing an office culture that prioritizes low-waste and eco-friendly practices.
- ** People-first**: wind down from work at our BlaBlaShows, BlaBlaBreak retreats, weekly breakfasts and afterworks or meme battles on Slack.
- ** Shared company principles** that guide us in our everyday decision-making and bring us closer to our goal. Find out more about our BlaBlaPrinciples.
**We are dedicated to flexibility, growth and well-being at work**:
- Hybrid working set up
- Free unlimited carpooling & bus rides
- Local meal plan policies (Swile card in France)
- 50% transportation paid in France (Forfait Mobilité Durable)
- Moka care
**Interested in joining the ride? Here’s what your hiring journey will look like**:
- A 45-min video-call with Alessandra Balzer, Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions
- A 45-min video-call with Damien Messé, CR Tool Admin / Project Manager, to talk about the missions and main challenges of the position
- A fully remote exercise to evaluate your technical skills
- A 30-min video-call with Laura Garde, our Head of OPS Excellence + Damien Messé, to present the case and have an introduction about the team missions and projects
- BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._
-
Apprentice Omnichannel Customer
il y a 2 semaines
Paris, Île-de-France Balenciaga Temps pleinlocations PARIStime typeFull timeposted onPosted Todayjob requisition idR11599- Summary About us Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as...
-
ERP Administrator
il y a 2 semaines
Paris, France Apleona Temps pleinDescription The main mission of the **ERP Administrator **at **APLEONA **is to provide process and method support for our administrative and operational team on a client account. The Process Coordinator will be our Process Expert. - Key user of our 'World FM' tool (update of assets, architecture, process, continuous improvement....) - Management and...
-
EPM functional administrator
il y a 2 semaines
Paris, Île-de-France Egis Temps pleinDescription de la missionAs part of the Financial Systems Department, reporting to the Finance Department, you will work as an EPM functional administrator within a team of 4 internals based in France and abroad and 7 externals (consultants).In the framework of your mission, you will be constantly interacting with the accounting, the consolidation, and the...
-
English speaking Customer Administrator
il y a 2 semaines
Paris, Île-de-France Talingual Temps pleinWe have a fantastic new role in the north side of Paris for a fluent Danish speaker who wants to join an international service desk. As a Customer Administrator you will receive incoming calls, email as well as video chats from your clients in Denmark. Good command of English Full paid training will be provided. Competitive Salary plus monthly bonusses. 36...
-
ERP Administrator
il y a 2 semaines
Paris, Île-de-France Apleona Temps pleinThe main mission of the ERP Administrator at APLEONA is to provide process and method support for our administrative and operational team on a client account. The Process Coordinator will be our Process Expert. Key user of our 'World FM' tool (update of assets, architecture, process, continuous improvement....) Management and monitoring of various files...
-
Sales Administrator Apprentice
il y a 3 semaines
Paris 11e, France Deepki Temps pleinLooking for an exciting apprenticeship in a software **impact** company? We, Deepki, are currently looking for a **Sales Administrator **in Paris. As a key contact, you will be the voice of the company to its customers. You will analyse and understand the administrative workings and challenges of each customer. Working closely with the sales team, you'll be...
-
Customer Service Administrator
il y a 3 semaines
Paris, France Grifols France SARL Temps pleinVous souhaitez rejoindre une équipe internationale qui travaille à l'amélioration de l'avenir des soins de santé ? Voulez-vous améliorer la vie de millions de personnes ? Grifols est une entreprise mondiale de soins de santé qui, depuis sa fondation à Barcelone en 1909, travaille à l'amélioration de la santé et du bien-être des personnes dans le...
-
Customer Service Administrator
il y a 4 semaines
Paris, Île-de-France GRIFOLS, S.A. Temps pleinVous souhaitez rejoindre une équipe internationale qui travaille à l'amélioration de l'avenir des soins de santé ? Voulez-vous améliorer la vie de millions de personnes ? Grifols est une entreprise mondiale de soins de santé qui, depuis sa fondation à Barcelone en 1909, travaille à l'amélioration de la santé et du bien-être des personnes dans le...
-
German speaking Customer Administrator in Paris
il y a 2 semaines
Paris, Île-de-France Talingual Temps pleinGerman speaking Customer Administrator in Paris Have you always wanted to work abroad? Why not apply for this interesting job in beautiful Paris, the capital city of France, famous for its art, fashion, gastronomy and culture The role itself will be based in the north side of Paris and you will be part of an international service team for a very well-known...
-
Customer Service Training Apprentice
il y a 2 semaines
Paris, France Vestiaire Collective Temps pleinVestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho...
-
Sales Administrator
il y a 3 semaines
Paris, France Centre People Appointments Ltd Temps plein**Sales Administrator** An opportunity has arisen for a Sales Administrator to join an international food distribution company. Working at their office in suburban Paris, the Sales Administrator will be tasked with providing sales support for purchasing and logistics. Attention to detail and an interest in Japanese culture would be...
-
Customer Marketing Apprentice
il y a 3 semaines
Paris, France Mirakl Temps pleinMirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology...
-
Sales Administrator
il y a 1 semaine
Paris 17e, France Zenchef Temps plein**Your Role** As a Sales Administrator you will be responsible for maintaining and ensuring the integrity of data for sales administration, from order processing to payment processing, including invoicing and customer depreciation calculations. You will assist us in achieving our ambitious sales objectives. As a Sales Administrator, you will be responsible...
-
Customer Success Manager Apprentice
il y a 3 semaines
Paris, France Worklib Temps pleinJoin Worklib and take part in making work more flexible! Worklib is the leading platform for booking flexible workspaces in France, and soon, across Europe! Our mission is to help companies create and manage a tailored network of flexible workspaces. We support them in transitioning from an office-centric policy to activity-based working. Through our...
-
Technical Service Administrator
il y a 4 semaines
Paris, France Electronic Theatre Controls Temps pleinETC France est actuellement à la recherche d'un Technical Services Administrator pour travailler dans notre bureau situé à Saint Denis. Ce candidat aura un rôle de soutien pour nos ingénieurs de service, maintiendra des dossiers pour les réparations et l'équipement, aura de grandes capacités d'organisation et une excellente expérience du...
-
Expert Payroll Administrator F/m/nb
il y a 4 semaines
Paris, France Subsea 7 Temps plein**Organisation** **Position** EXPERT PAYROLL ADMINISTRATOR F/M/NB **Vacancy ref** 81481 **Based in** Paris (Suresnes) **Business area** Subsea & Conventional **Working hours** 37.5 hours per week **Contract type** Intern Temp **Closing date** 15/03/2023 **Assignment approximate duration** 7 months Vacancy information EXPERT PAYROLL...
-
Lead Administrator
il y a 3 semaines
Paris, France Wipro Limited Temps pleinOverview: WE ARE LOOKING FOR IMMEDIATE LEAD NETWORK ENGINEERS : IN PARIS HAVING GAINED EXPERIENCE IN: WIRELESS. - L2/L3 SWITCHING - ROUTING **What is exciting about this job opportunity ?** The Senior or Lead Network Administrator will support the organization's data management and information technology needs and will decide on how to set up the network...
-
Solution Engineering and Office Administrator
il y a 4 semaines
Paris, France Infobip Ltd Temps pleinAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s...
-
Administrator Hexagon Smart 3D
il y a 2 semaines
Paris, France WTS Energy Temps plein**Job Summary** For our well established client, we are looking for a enthusiatic and experienced Administrator Hexagon Smart 3D. **Main responsibilities** - Smart 3D configuration - Implementation and management of catalogs - Code development for customs commands - Development of support libraries - Report development **Qualifications** - Knowledge to...
-
CDI – End User Computing
il y a 4 jours
Paris, France Groupe Clarins Temps pleinCDI - End User Computing & Security Tools Administrator H/F/X Ready to bring passion into your career? A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more...
