Operations Quality
Il y a 6 mois
Société
RENAULT s.a.s.
Descriptif du poste
Votre environnement
Dans un futur proche, la place de la mobilité dans la ville va changer. Le véhicule électrique sera interfacé avec les bâtiments et le réseau de distribution électrique. Le challenge qui se trouve devant nous est de faire travailler des industries qui n’ont pas l’habitude de le faire. Le vocabulaire, les méthodes de travail, les systèmes d’information sont différents et pourtant notre capacité à nous interfacer sera la clé pour générer de la valeur et rendre le véhicule électrique compétitif.
L’un des enjeux de Mobilize est de développer les business modèles et d’organiser les partenariats avec les acteurs du monde de l’énergie et de l’urbanisme et de déployer massivement dans chaque pays des solutions de mobilité et de recharge de véhicules électriques.
Dans ce cadre, Mobilize a lancé en partenariat avec les concessionnaires du réseau Renault, un réseau de charge ultrarapide : Mobilize Fast Charge, en France et en Europe. Plus qu’un simple réseau de recharge, il offre une expérience unique avec un espace lounge dédié, accessible 24/7.
Vos missions
Au sein de la Direction des Opérations France, votre mission sera d’assurer l’amélioration continue de nos activités pour délivrer la meilleure expérience client:
- Challenger et optimiser les outils et les process de pilotage des opérations et du support afin d’anticiper les défaillances et minimiser le temps de résolution
- Consolider et analyser les retours externes (clients et partenaires) et internes (supervision et support) afin de les remonter à l’équipe Technique dans le cadre de l'amélioration continue hardware/software
- Assurer la veille réglementaire et notre conformité sur le périmètre France
- Accompagner et aider les membres de l’équipe Opérations dans le suivi des SLA et de la performance des sous-traitants sur leur périmètre
- Suivi de la performance financière en coordination avec les fonctions support (achat, finance, etc.)
Votre profil
Vous êtes diplômé(e) d’un BAC+5 en université ou en école de commerce.
Vous disposez d’une première expérience significative en conseil ou en interne dans la structuration et l’amélioration des process avec une forte appétence pour la mobilité électrique. Une première expérience dans l’IRVE serait un plus, mais nous cherchons avant tout une personne motivée et dynamique
Le français courant et la maîtrise de l’anglais (écrit et oral) seront nécessaires pour ce poste.
A l’aise dans un environnement en constante évolution et un projet en construction, vous avez le goût du challenge et vous êtes force de propositions ? Alors ce poste est fait pour vous
Métier
Commerce
Renault Group s’engage à créer un environnement de travail inclusif et les conditions permettant à chacun de nous d’apporter sa passion, donner le meilleur de lui-même et s’épanouir, tout en étant lui-même.
Nous trouvons notre force dans notre diversité et nous nous engageons à garantir l'égalité des chances en matière d'emploi, indépendamment de la couleur, de l'ascendance, de la religion, du sexe, de l'origine nationale, de l'orientation sexuelle, de l'âge, de la citoyenneté, de l'état civil, du handicap, de l’identité de genre, etc. Si vous avez un handicap ou un besoin particulier nécessitant l’aménagement du poste de travail ou de l’horaire de travail, merci de nous le faire savoir en remplissant ce formulaire.
Politique Groupe de protection des données personnelles
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