Customer Solution Expert- Us Focused

Il y a 2 mois


Paris, France Pelico Temps plein

**What you'll do & learn***:
As a Support Operation Specialist at Pelico, you will play a vital role in providing exceptional technical assistance to our valued customers and maximizing the impact of the Pelico platform for our users.

Your primary responsibility will be to address and resolve customer issues related to our software platform, ensuring their satisfaction and successful utilization of our product.

You will address clients from different Industrial verticals & mostly based in the USA.

Our focus is on US East Coast hours, operating from France ; 4:00 PM to 11:00 PM.

**_
Problem Solving & Data Analysis_**
- Serve as the first point of contact for customers seeking technical assistance and striving to provide them with outstanding customer experience.
- Generate a significant impact on industrial performance in the client’s plants by helping users leverage the platform.
- Map, model and analyze the client’s data to feed the platform.

**_ Service Coordination_**
- Collaborate with cross-functional teams, including Deployment, Product team and Engineering to escalate and resolve complex customer issues, identify recurring requests and contribute to ongoing product improvements.

**_ Customer Satisfaction & Training_**
- Provide guidance and training to customers on the effective use of our platform's features and functionalities.
- Help in building the best customer journey to create the most effective self-service

**_
Integration and Tooling_**
- Integrate, setup and customize the service support platform
- Assist the team on putting in place automated workflows to streamline processes, increase customer satisfaction and internal productivity
- Contribute to the creation of self-help resources, such as FAQs and knowledge base articles, to enable customers to find answers independently.

**What you embody
- Analytical mind and capacity to apprehend and solve complex business problems. High appetite for data.
- A highly motivated self-starter who is ready to investigate, shake, sweep customer requests and meticulous attention to details
- Background in Engineering/Business or related field/ equivalent experience.
- You’re bilingual French and English (verbal & written).
- You have the willingness to create a strong clients satisfaction & genuinely love helping people and solving problems
- You are autonomous, results oriented and you excel in stimulating environments.
- Create impact for customers and see the product in the hand of happy users is important for you
- Team player and collaboration is essential to you.
- Passionate, proactive, and involved
- Pelico promotes inclusion and non-discrimination, and acts daily in favour of social mix, gender equality, senior citizens & disability_

**What we offer**

Join an exciting adventure with a lot of challenges at all levels
- Work on a highly impactful product that users love
- Office location at the heart of Paris (75002)
- Equity for every pelican
- Remote flexibility & 6 weeks of Work from Anywhere
- Premium health coverage : Alan Blue
- 50% meal allowance: 10€/day worked (Swile card)
- 50% public transportation or equivalent in sustainable mobility package
- Afterwork every quarter

**Our recruitment Process**
- Screening of 45 mins with HR - by Google Meet
- Onsite/Visio:
- 1h Live case with Customer Support Manager & Technical test
- 1h Discussion with internal stakeholders
- Debrief of 30 mins with COO
- Reference check
- Job offer to join Pelico within 48 hours.



  • Paris, Île-de-France Pelico Temps plein

    What you'll do & learn:As a Support Operation Specialist at Pelico, you will play a vital role in providing exceptional technical assistance to our valued customers and maximizing the impact of the Pelico platform for our users.Your primary responsibility will be to address and resolve customer issues related to our software platform, ensuring their...

  • Customer Care Representative

    il y a 3 semaines


    Paris, France SINGULART Temps plein

    Founded in 2017, SINGULART is an online art gallery dedicated to helping artists brave the international barriers of the art market. On a daily basis, we work to promote talented artists from 120 countries and sell their work to collectors around the world. SINGULART was born from the meeting of three enthusiasts: Denis, Véra and Brice, the co-founders....

  • Customer Care Representative

    il y a 4 semaines


    Paris, France SINGULART Temps plein

    Founded in 2017, SINGULART is an online art gallery dedicated to helping artists brave the international barriers of the art market. On a daily basis, we work to promote talented artists from 120 countries and sell their work to collectors around the world. SINGULART was born from the meeting of three enthusiasts: Denis, Véra and Brice, the co-founders....

  • Customer Success

    il y a 3 semaines


    Paris, France Sweep Temps plein

    **Sweep is hiring a **Customer Success & Carbon Exper**t to work on our enterprise climate programme software.**: Climate change is the defining issue of our time. By empowering companies with technology that helps manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us. **Ok, sounds promising. What...


  • Paris, France AWS EMEA SARL (France Branch) - G48 Temps plein

    Experience of large scale. IT/digital/business transformation or migration programs - Experience in a customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level - Strong organizational governance and troubleshooting skills with precise attention to...

  • Customer Solution Expert

    il y a 4 jours


    Paris, Île-de-France Pelico Temps plein

    As a Support Operation Specialist at Pelico, you will play a vital role in providing exceptional technical assistance to our valued customers and maximizing the impact of the Pelico platform for our users.Your primary responsibility will be to address and resolve customer issues related to our software platform, ensuring their satisfaction and successful...


  • Paris, Île-de-France AWS EMEA SARL (France Branch) - G48 Temps plein

    Experience of large scale. IT/digital/business transformation or migration programs Experience in a customer facing role Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to csuite/VP level Strong organizational governance and troubleshooting skills with precise attention to detailAs an...

  • Customer Solutions Engineer

    il y a 2 semaines


    Paris, France Stuart Temps plein

    Stuart (DPD Group) is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe. Our Mission - We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a...

  • Senior Solutions Architect

    il y a 4 semaines


    Paris, France Databricks Temps plein

    (FEQ125R114)At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone.We aim to inspire our customers to make informed decisions that push their business forward. We provide a...

  • Senior Solutions Architect

    il y a 3 semaines


    Paris, France Databricks Temps plein

    (FEQ125R114)At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone.We aim to inspire our customers to make informed decisions that push their business forward. We provide a...

  • Customer Solution Expert

    Il y a 2 mois


    Paris, France Pelico Temps plein

    As a Support Operation Specialist at Pelico, you will play a vital role in providing exceptional technical assistance to our valued customers and maximizing the impact of the Pelico platform for our users. Your primary responsibility will be to address and resolve customer issues related to our software platform, ensuring their satisfaction and successful...

  • Solutions Architect

    il y a 3 semaines


    Paris, France Databricks Temps plein

    At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and...


  • Paris, France Cognism Temps plein

    Cognism is a market leader in international sales intelligence. Access to our premium data, has helped a wide variety of global revenue teams change their approach to prospecting, resulting in predictable and prosperous outcomes. As we grow, one of our main objectives is to continue hiring individuals, who are both a professional and cultural fit for our...


  • Paris, France Sweep Temps plein

    Sweep is hiring an** **Customer Onboarding Expert** to work on our enterprise climate program software. Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us. **Ok, sounds promising. What will...

  • Senior Solutions Architect

    il y a 3 semaines


    Paris, France Databricks Temps plein

    (FEQ125R114) At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a...

  • Solutions Architect

    il y a 2 semaines


    Paris, France Databricks Temps plein

    At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly...

  • Solutions Architect

    il y a 4 jours


    Paris, France Databricks Temps plein

    [FEQ425R52] At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a...


  • Paris, Île-de-France Corcentric Temps plein

    Corcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Senior Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers' return on investment, and facilitate strong customer retention and growth...


  • Paris, France Databricks Temps plein

    At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and...


  • Paris, France Databricks Temps plein

    At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and...