CRM and Customer Satisfaction Specialist
il y a 1 mois
We are looking for our future **CRM and Customer Satisfaction Specialist** to join Euromaster Group, for a replacement during a maternity leave.This fixed-term position located in Clermont-Ferrand or Lyon (France) is to be filled on April 15th, and until December 20th, 2024.Reporting to the Group Chief Marketing & Digital Officer, you support our European subsidiaries in the implementation of the animation plan for our B2B and B2C customers, in close collaboration with the Customer Experience Director.You guarantee the proper use of Euromaster Group solutions for Marketing Campaign & Customer feedback management.You contribute to the improvement of our customer knowledge and to the optimization of our performance measurement indicators.You work in an international environment.
Marketing Campaign
- Ensure the role of expert on the operational implementation of cross-channel customer communications (targeting, creation of campaigns and triggers, templating, routing and deliverability) on the various media
- Contribute to the development of the skills of our CRM managers in countries on marketing animation (targeting, content, media) and on the measurement and analysis of their campaigns’ performance (A/B test, KPIs, etc.) via country training, coaching, implementation of best practices, experience sharing, success stories, Test & Learn
- Anchor a data-driven culture within the Marketing functions (customer segmentation, personalization of targeting and content)
- Identify with the countries the user needs requiring the enhancement of our CRM tools by our Group IT Department
Satisfaction & Voice of Customer
- Carry and develop the systems for collecting, measuring and listening to the voice of the customer for all our lines of activity and on all channels
- Analyze quantitative and qualitative results, synthesize them and communicate them in a broad and targeted manner
- Collaborate with business, quality & back-office teams to propose and prioritize actions in order to improve customer experience
Master 2 degree in Marketing / Digital / CRM
You justify an experience of at least 5 years within an operational CRM service ideally in / for the distribution sector. You have proven experience in implementing and monitoring the performance of customer marketing campaigns on different media. You know how to use a campaign management tool (Oracle Eloqua, SalesForce Marketing Cloud or other) and are experienced in data analysis & manipulation.
Good communication & educational skillsProblem analysis and synthesis skills.Fluent level in spoken and written French and English.
-
Sales & Customer Service Representative
il y a 2 semaines
Clermont-Ferrand, France Babymoov Temps plein**CDD 6 MOIS** **(RENOUVELABLE)** **AS SOON AS POSSIBLE** **BABYMOOV RECRUITS SALES AND CUSTOMER SERVICE REPRESENTATIVE Clermont-Ferrand SALES & CUSTOMER SERVICE REPRESENTATIVE (H/F) MISSIONS The position is based in France, however the position requires an excellent level of English because you will be attached to the English subsidiary of the...
-
Customer Service Representative
il y a 6 jours
Clermont-Ferrand, France CIKABA Temps pleinCikaba est une startup hyper dynamique qui vient de lever 2,5 M€ pour financer son accélération. Chez Cikaba, nous développons des solutions digitales uniques pour rendre le travail plus sûr, sauver des vies et des destins. La tâche est immense, rien qu’en France on déplore près de 1 800 accidents du travail et 2 décès par jour ! **Making...
-
Customer Success Manager
il y a 1 mois
Clermont-Ferrand, France CIKABA Temps plein**Cikaba** est une startup hyper dynamique qui vient de lever 2,5 M€ pour financer son accélération. Reconnue Best Practice par ses clients, elle compte déjà 300 clients **à travers le monde,** dont Michelin et Sanofi**.** Cikaba imagine, conçoit et met en œuvre des **solutions digitales QHSE pour réduire les risques et éviter les accidents du...
-
Customer Success Manager
il y a 1 mois
Clermont-Ferrand, France CIKABA Temps pleinCikaba est une startup hyper dynamique qui vient de lever 2,5 M€ pour financer son accélération. Chez Cikaba, nous développons des **solutions digitales uniques** pour **rendre le travail plus sûr, sauver des vies et des destins.** La tâche est immense, rien qu’en France on déplore près de **1 800 accidents du travail et 2 décès par jour...
-
Customer Support Engineer
il y a 1 mois
Clermont-Ferrand, France Aptean Temps pleinOverview: **Spécialiste Support Client - Logiciel ERP - (H/F)** **Clermont-Ferrand** **CDI** Créé en 1980 à Clermont-Ferrand, le Groupe Mistral est devenu le leader en France des ERP, du CRM et de la mobilité destinés aux concessionnaires, distributeurs, loueurs, réparateurs de matériels agricoles, de travaux publics, de BTP, de manutention et...
-
Export Planner
il y a 1 mois
Clermont-Ferrand, France MICHELIN Temps pleinExport Planner - - - - - - - - - - - - MISSION : Organize the logistic planning & shipment operations in compliance with the customer commitments, finding the optimal balance between service level, costs and stocks. KEY EXPECTED ACHIEVEMENTS Planning: • Plans and optimizes loads in accordance with delivery dates, filling rates & customer...
-
Technical Specialist 2
il y a 4 semaines
Clermont-Ferrand, France Michelin Temps pleinTechnical Specialist 2 KEY EXPECTED ACHIEVEMENTS - The road map of the expertise domain is created and communicated to stakeholders. - The standards and Framework are: - Built - Deployed - Supported - Checking actions and capitalization of good practices are realized. - Build and monitor the Obsolescence treatment plan of the expertise domain. - Provide...
-
Spécialiste Support client
il y a 1 mois
Clermont-Ferrand, France Mistral From Aptean Temps pleinCréé il y a 40 ans à Clermont-Ferrand, le Groupe Mistral est devenu le leader en France des applications ERP/CRM et mobiles destinés aux concessionnaires, distributeurs, réparateurs et loueurs de matériels. Nous accompagnons plus de 600 clients et 18 000 utilisateurs dans la mise en œuvre et l’évolution de leur système d’information, en France...
-
Spécialiste Support client
il y a 1 mois
Clermont-Ferrand, France Mistral From Aptean Temps pleinCréé il y a 40 ans à Clermont-Ferrand, le Groupe Mistral est devenu le leader en France des applications ERP/CRM et mobiles destinés aux concessionnaires, distributeurs, réparateurs et loueurs de matériels . Nous accompagnons plus de 600 clients et 18 000 utilisateurs dans la mise en œuvre et l’évolution de leur système d’information, en...
-
Spécialiste Support client
il y a 3 semaines
Clermont-Ferrand, Puy-de-Dôme, France Mistral From Aptean Temps pleinCréé il y a 40 ans à Clermont-Ferrand, le Groupe Mistral est devenu le leader en France des applications ERP/CRM et mobiles destinés aux concessionnaires, distributeurs, réparateurs et loueurs de matériels. Nous accompagnons plus de 600 clients et 18 000 utilisateurs dans la mise en œuvre et l’évolution de leur système d’information, en France...
-
Spécialiste Support client
il y a 3 semaines
Clermont-Ferrand, France Mistral From Aptean Temps pleinCréé il y a 40 ans à Clermont-Ferrand, le Groupe Mistral est devenu le leader en France des applications ERP/CRM et mobiles destinés aux concessionnaires, distributeurs, réparateurs et loueurs de matériels. Nous accompagnons plus de 600 clients et 18 000 utilisateurs dans la mise en œuvre et l’évolution de leur système d’information, en France...
-
Responsable Administratif et Financier Raf
il y a 5 heures
CLERMONT-FERRAND, France Lynx RH Temps pleinOur added value ?A preliminary phone interview, occupational and personality tests, followed by a meeting at the agency to discuss over a coffee. IT is essential for us to understand your personality in order to better meet your expectations as well as those of our clients. As a consultant specialized in Finance and Accounting professions, I am your...
-
Spécialiste Support Client Logiciel ERP H/F
il y a 1 mois
Clermont-Ferrand, France Cc Search Temps pleinCréé il y a 40 ans à Clermont-Ferrand, le Groupe Mistral est devenu le leader en France des applications ERP/CRM et mobiles destinés aux concessionnaires, distributeurs, réparateurs et loueurs de matériels. Nous accompagnons plus de 600 clients et 18 000 utilisateurs dans la mise en œuvre et l’évolution de leur système d’information, en France...
-
Expert(E) Identity and Access Management
il y a 4 semaines
Clermont-Ferrand, France Michelin Temps pleinExpert(e) Identity and Access Management - Clermont-Ferrand (63) (F/H) Rejoignez notre équipe en tant qu'Expert(e) Identity Access Management et utilisez vos compétences pour renforcer la sécurité de notre entreprise, + de 120 000 identités à gérer, tout en développant votre expertise ! LE CONTEXTE GENERAL - Des équipes informatiques distribuées...
-
Responsable Administratif et Financier Raf
il y a 17 heures
CLERMONT-FERRAND, 63100, Clermont-Ferrand, France Lynx RH Temps pleinOur added value ?A preliminary phone interview, occupational and personality tests, followed by a meeting at the agency to discuss over a coffee. IT is essential for us to understand your personality in order to better meet your expectations as well as those of our clients. As a consultant specialized in Finance and Accounting professions, I am your...
-
DevOps Engineer
il y a 2 jours
Clermont-Ferrand, France Adobe Temps pleinOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Regional Logistic Analyst
il y a 1 mois
Clermont-Ferrand, France MICHELIN Temps pleinRegional Logistic Analyst - - - - - - - - - - - - MISSION : On tactical or operational horizon, coordinate the “Logistics S&OP” process from the manufacturing sources to the Customer in order to guarantee the load/capacity/cost balancing solutions to be implemented (storage, flows, transport). In regional roles, the person will lead and provide...
-
Senior Back-end Engineer
il y a 2 jours
Clermont-Ferrand, France Adobe Temps pleinOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Senior Back-End Engineer
il y a 4 jours
Clermont-Ferrand, France Adobe Temps pleinOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Spécialiste Support Client Logiciel ERP H/F
il y a 1 mois
Clermont-Ferrand, France Cc Search Temps pleinCréé il y a 40 ans à Clermont-Ferrand, le Groupe Mistral est devenu le leader en France des applications ERP/CRM et mobiles destinés aux concessionnaires, distributeurs, réparateurs et loueurs de matériels. Nous accompagnons plus de 600 clients et 18 000 utilisateurs dans la mise en
