Customer Support Engineer

Il y a 7 mois

Bernin, France ASML Temps plein

**Context**:
The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

The Field Service Engineer 3 has daily interaction with customer and interfaces often with specific senior engineers/line managers of both internal and external customer.

Handles most problems on his/her own and independently executes the defined action plans for regular and irregular maintenance activities. Working independently on diagnostics and maintenance, whilst being reviewed on end results.

**Education and Experience**:

- Field Service Engineer with solid work experience. Requires BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
- Experience in semiconductor industry required.
- Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.
- Has complete knowledge on product functionality of the main modules/sub-modules.

**Responsibilities**:
**Problem analysis and approach**:
Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach independently if necessary.

**Problem handovers and routing**:
Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear.

Repairs

Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.

Procedures

Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.

Training / advice

Define and explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.

**Process optimization**:
Provide input for improvement proposals.

**Knowledge build-up and transfer**:
Teach others on ASML products, new and installed tools, manuals, ways of working etc., maintain and broaden own knowledge.

**Coaching**:
Provide appropriate support and assistance to less experienced engineers and knowledge transfer

**Diversity and inclusion**:
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

  • Process Support Engineer

    il y a 3 semaines

    Bernin, France Applied Materials Temps plein

    Within our Sales and Process department, we are hiring **Process Support Engineer** to support our PVD and PPC products (Packaging, Plating and Clean) - traveling in Europe (Mainly France, UK, Italy) and a **Process Support Enginee**r to support our Metal Deposition Products in our customer sites mainly within the Grenoble area. **Main tasks and...

  • Process Support Engineer

    il y a 2 semaines

    Bernin, France Applied Materials Temps plein

    Based in Grenoble, France **Applied Materials**, an American multinational company with headquarters in Santa Clara, is a leading provider of innovative semiconductor, display and solar-photovoltaic processing equipment’s. Our daily actions are oriented towards customer support from the sale of the equipment, the implementation of the process and the...

  • Cymer Field Service Engineer

    Il y a 8 mois

    Bernin, France ASML Temps plein

    **Introduction to the job**: The Cymer Field Service Engineer provides onsite field service support mainly through the performance of installations and deinstallations, upgrades, repairs, and maintenance of complex capital laser equipment and systems. As a Field Service Engineer you troubleshoot either to resolve issues directly or through referring advanced...

  • Field Application Engineer

    Il y a 4 mois

    Bernin, France ASML Temps plein

    **Field Application Engineer (DUV)** Location: Crolles, France Degree: Master or PhD in Physics, Mathematics, Chemistry Experience: at least 5 years in semiconductor industry Team: Customer Support - Field Application - Travel: 25% travelling to customer sites Europe (France and Italy) **Introduction to the job** ASML brings the most creative minds in...

  • Field Service Engineer

    il y a 2 semaines

    Bernin, France ASML Temps plein

    Location Bernin, France Team Customer support Experience 3-7 years Degree Bachelor Job Category Mechatronics, Mechanical engineering, Electrical engineering **Introduction to the job**: Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand...

  • Field Application Engineer

    Il y a 7 mois

    Bernin, France ASML Temps plein

    **Field Application Engineer (DUV)** Location: Crolles, France Degree: Master or PhD in Physics, Mathematics, Chemistry Experience: 3 years in semiconductor appreciated Team: Customer Support - Field Application - Travel: 20% travelling to customer sites Europe (France and Italy) **Introduction to the job** ASML brings the most creative minds in science...

  • Mps Eu Travelling Service Engineer Based in France

    Il y a 7 mois

    Bernin, France ASML Temps plein

    Location Bernin, France Team Customer Support Work experience 2-3 years Educational background Mechanical Engineering, Electrical Engineering, Mechatronics Travel 50% Workplace type On-Site Fulltime/parttime Full time New **Job ID**:J-00294848 **Introduction** Are you challenged by complex technical products and realizing improvement...

  • Mps Eu Field Service Engineer Based in France

    Il y a 4 mois

    Bernin, France ASML Temps plein

    **Introduction** Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts? Do you have a quality mind-set? Do you like hands-on mechatronics...

  • Customer Quality Manager

    Il y a 7 mois

    Bernin, France ASML Temps plein

    **Introduction** The Customer Quality Manager (CQM) within the Customer Solutions & Support (CS&S) sector is responsible for bringing the voice of the customer to our headquarters via our customer team. They are also responsible for securing the right follow-up, priority setting and guidance for WW operations. They ensure that the product and services...

  • Mps Cs Eu Field Service Engineer

    Il y a 7 mois

    Bernin, France ASML Temps plein

    **Introduction** Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts? Do you have a quality mind-set? Do you like hands-on mechatronics...

  • Field Service Engineer

    Il y a 7 mois

    Bernin, France ASML Temps plein

    **Introduction to the job** ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers, the world’s leading chipmakers, to reduce the...

  • Field Service Engineer

    Il y a 7 mois

    Bernin, France ASML Temps plein

    **Introduction to the job** ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers, the world’s leading chipmakers, to reduce the...

  • Duv System Install Engineer

    Il y a 7 mois

    Bernin, France ASML Temps plein

    Location Bernin, France Team Customer Support Work experience 2-3 years Educational background Mechanical Engineering Travel 50% Remote work Hybrid Fulltime/parttime Full time **Job ID**:J-00258871 **Introduction to the job** In this position you manage and execute the mechanical installation of DUV (XT - NXT) machines and complex field...

  • Duv System Install Engineer

    Il y a 7 mois

    Bernin, France ASML Temps plein

    **Introduction to the job** In this position you manage and execute the mechanical installation of DUV (XT - NXT) machines and complex field upgrades and activities, enabling the field teams to unlock the potential of ASML products for our customers. **Role and responsibilities** - As an ASML System Install Engineer you will be an ASML ambassador at...

  • Customer Quality Engineer

    il y a 4 semaines

    Bernin, France SOITEC-fr Temps plein

    **Présentation de Soitec et contexte du poste**: Soitec est une société cotée dans l’indice SBF 120 qui intervient en amont de la chaîne de valeur de la microélectronique. Nos matériaux semi-conducteurs innovants sont indispensables au fonctionnement des smartphones et au déploiement de la 5G. Ils offrent également de nombreuses opportunités pour...

  • Sales Account Manager

    Il y a 7 mois

    Bernin, France SOITEC Temps plein

    **Introduce Soitec and context of the position**: Soitec is a company listed on the CAC Next 20 index of the Paris Stock Exchange which operates upstream of the microelectronics value chain. Our innovative semiconductor materials are essential to the operation of smartphones and the deployment of 5G. They also offer numerous opportunities for connected...

  • Mechanical Engineer

    il y a 2 semaines

    Bernin, France Ovivo Temps plein

    Ovivo France is the French subsidiary of the OVIVO Group, a Canadian company specialising in innovative municipal and industrial water treatment. Ovivo France specialises in industrial water treatment and more specifically in the engineering, construction and maintenance of pure water production systems for the pharmaceutical and semiconductor...

  • Data Engineer Business Applications

    il y a 4 semaines

    Bernin, France SOITEC-fr Temps plein

    Présentation de Soitec et contexte du poste: Soitec est une société cotée à l'indice SBF 120 de la Bourse de Paris qui intervient en amont de la chaîne de valeur de la microélectronique. Nos matériaux semi-conducteurs innovants sont indispensables au fonctionnement des smartphones et au déploiement de la 5G. Ils offrent également de nombreuses...

  • Data Engineer Business Applications

    il y a 4 semaines

    Bernin, France SOITEC-fr Temps plein

    Présentation de Soitec et contexte du posteSoitec est une société cotée à l'indice SBF 120 de la Bourse de Paris qui intervient en amont de la chaîne de valeur de la microélectronique. Nos matériaux semi-conducteurs innovants sont indispensables au fonctionnement des smartphones et au déploiement de la 5G. Ils offrent également de nombreuses...

  • Product Manager Bu Auto

    il y a 4 semaines

    Bernin, France SOITEC-fr Temps plein

    **Présentation de Soitec et contexte du poste**: Soitec is a listed company listed of the Paris Stock Exchange which operates upstream of the microelectronics value chain. Our innovative semiconductor materials are essential to the operation of smartphones and the deployment of 5G. They also offer numerous opportunities for connected automobiles, electric...