Junior Content Manager
Il y a 3 mois
Work alongside a team of talent Content Managers in providing digital solutions to our global clients.
This role would suit an individual looking to start their career in Content. You will be provided training and support to ensure you are on the right path as well as dedicated mentors who will help grow your career.
**Individual Accountabilities**:
- Is the External (Markets) & Internal (DP team, managers) point of contact for all content services related requests across Europe
- Assists in the continuous Content management for BAU markets (Campaigns, change requests etc) alongside the Product Engagement Consultant
- Responsible for updates of the internal content release calendar for IOMBU Markets
- Logging & prioritizing requests in collaboration with Digital Productions team, managing content delivery timelines with the customer
- Ensures that multiple requests (for IOMBU, IDL markets and McD France) are managed and are completed across European markets with particular attention to ensuring key deadlines are being met.
- QA and tests content prior to campaign or project validation in lab, track and recap UAT feedback to the team to ensure updates are made prior to go-live
- Creates and maintains both internal and external documentation for global and national clients
- Workload management - be able to anticipate and rise alerts on time
- Assisting the product team in project execution while content is being involved.
- Tracks and manages incoming assets from ad agencies and clients to ensure we can hit deadlines
- Continuous improvement and alignment of designs to global framework
**What does it mean to be successful?**:
- Ensures that all content services for Europe are managed and meets deadlines as outlined by clients
- Collaborates with the support team to ensure all user manuals are built and documented
- Ensures QA prior to campaign going live to debug and minimise risk
- Works well both in a team environment and independently to adhere to deadlines
- Ability to prioritise work and communicate proactively with team about in depending deadlines, issues or fixes
- Builds relationships with stakeholders both internally and externally
**Qualifications and Experience**:
- A Bachelor’s Degree in Business Administration or Computer Science, or 1+ years of equivalent work experience in enterprise digital software projects (SaaS environment is preferred)
- Has French & English business language skill set
- Experience in the digital signage and integration technology industry is desired, but not required
- Proven experience in a similar role within an operational or operational support or in a customer-facing environment
- Experience and knowledge of one or more Agile frameworks is appreciated
- Effective verbal, written, listening, presentation and customer-focused skills.
- Advanced capability in Microsoft office & Adobe suites
- Knowledge or experience of working on a CMS, SaaS environment would be preferred
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