Salesforce Administrator

Il y a 2 mois

Paris, France Partoo Temps plein

**Partoo, who are we? \uD83D\uDC40
Partoo is a B2B SaaS scale-up who is committed to helping local businesses, large companies or SMEs to get closer to their customers. To do this, they have developed an all-in-one platform and different solutions that revolve around 3 value propositions: Get Found, Get Chosen and Get Clients.

Through these 3 propositions, they have developed several products that adapt to changes in the customer purchasing journey:
\uD83D\uDD0E Get Found

Presence: Synchronize store information on main platforms (Google, Facebook, Waze, etc.), directories and GPS.

Store Locator: Help customers find the store that’s right for them with up-to-date local data and dedicated filters on retailer websites.

Social Media: Manage posts on Facebook, Google, Instagram, etc.

\uD83C\uDFAF Get Chosen

Review: Centralize, reply to and analyse customer reviews received on Google and Facebook.

Booster: Get additional positive reviews on Google through SMS and QR codes.

Messages: Centralize and reply to all chat messages received via Google Business Messages, Messenger and soon also via Instagram, WhatsApp, etc.

\uD83E\uDEF1\uD83C\uDFFC‍\uD83E\uDEF2\uD83C\uDFFD Get Clients

Payments: Be able to offer online or QR code payment to customers

Click & Collect: Allow customers to buy products online and pick them up at the point of sale

Delivery: Offer home delivery

Some key figures \uD83D\uDDDD
- Happy at Work label and the best Glassdoor rating in the French tech environment 4.9/5 with more than 200 reviews ️️️️️ ️ ️ ️ ️ ️
- 400+ happy employees, 36 different nationalities, offices in Paris and Barcelona \uD83D\uDE80
- They manage 200,000 points of sale and work cross-functionally with +650 chains (Carrefour, Generali, Toyota, Decathlon, Essilor, etc.) and +4,000 SMEs in around 100 countries.

**IMPACT \uD83D\uDCA5**

At Partoo, Salesforce & all (or almost) the other tools & processes are managed by the Ops team. Salesforce was implemented in-house 5 years ago and since then every newcomer of the team has been trained to acquire some expertise on the topic & be autonomous on their projects. Today, we are looking for an experienced Salesforce Admin that can help us bring operational efficiency to the next step.

**TEAM \uD83D\uDC99**

Your role being transverse, you will be attached to Ops Team, composed of the Enterprise Team (6+ people) managed by Fanny and the SMBs Team (4+ people) managed by Antoine. They all have a quite deep knowledge of Salesforce back-office but they need your guidance to keep our Salesforce strong over time. You will have a weekly meeting with Clément, our COO, as well as with the two Head of Ops (Enterprise/SMBs). You will also be involved in the Ops Team routines.

**MISSONS \uD83D\uDD25**:

- Ensure the health of the Salesforce back-office: user role and profile management, flow management, architecture management, etc. Objective: have a Salesforce under control.
- Work with the Ops team on the technical aspects of their projects, sometimes as an internal consultant to share your expertise, and sometimes by taking full responsibility for the technical aspects, in direct contact with the business teams.
- Train the Ops team on Salesforce best practices.
- Stay up-to-date on the Salesforce ecosystem in order to proactively propose improvements to the existing Salesforce setup.
- Deepen and optimize the use of Jira Service Desk to handle requests addressed to Ops, and also manage Jira for all Tech teams (maximum half a day per week).

**DESIRED PROFILE \uD83C\uDFAF**:

- You have 4-5+ years of experience in Salesforce Administration
- You are performance & user-oriented, you know how to balance business needs & technical best practices
- You know how to handle complexity while keeping things simple
- You know how to communicate with teams and make sure best practices are adopted
- You are a team-playerYou get excited with tools & their potentialities
- You want to learn & grow with us

**RECRUITMENT PROCESS \uD83D\uDEE0️**:

- A first video call with Marine, Talent Acquisition Specialist, 45 min
- Interview with Bastien, Revenue Ops Manager, 1h
- Case Study
- Interview with Clément, Chief Operations Officer, 1h
- Meeting with Fanny, Head of Revenue Ops Enterprise & Antoine, Head of Revenue Ops SMB's, 1h
- At Partoo, we believe that doing things right means creating a positive impact on our team, customers, and community. We advocate for inclusion for all genders, races, ethnicities, gender identities, sexual orientations, ages, religions, and disabilities. We understand that we are not perfect, but we strive to foster an environment where everyone is welcome and valued. Together, we will build a company that embraces diversity and creates positive change in our industry and beyond_

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