Dispatcher Technical Services

il y a 1 mois

Aubagne, France Sartorius Temps plein

The Dispatcher Technical Services will work directly with customers and internal departments to meet the service needs for our product line.

**Main Responsibilities & Tasks**:

- Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to all the needed service activities (installation, maintenance visit,)
- Following and adjustment of the scheduled interventions
- Be aware about the Security Plan by the customers and coordination of the needed documents
- Handling SO and Dispatching tech/equip by using the current Field Management System (BlueFolder-SAP)
- Review and report on engineer inventory levels:

- Coordination with Customer Service and Back-Office
- Follow-up delivery time of spare parts
- Contribute on the KPI’s concerning the svc activities
- Follow-up with Customer Service of all new equipment's deliveries

**Qualifications & Skills**:

- High school diploma required, associate’s degree in business preferred
- 2+ years’ experience in a customer service role
- Knowledge in pharma/biopharma or medical devices industry
- Strong written and oral communication along with ability to deal effectively with customers in a professional manner
- Strong ability to multi-task
- Experience with field service organizations preferred
- Working in close collaboration with all teams
- Be able to work with CRM (BlueFolder), ERP (SAP) and reporting program (BW / Tableau)
- Fluent in English and French. Spanish and Italian are a real additional value

  • Dispatcher Technical Services

    il y a 4 semaines

    Aubagne, France Sartorius Temps plein

    Le Dispatcher Technical Services sera directement en contact avec les clients et les différents services de notre entreprise dans le but de proposer les services liées à nos gammes de produits. **Les principales responsabilités et missions**: - Planifier les visites onsite des **Field Service** et assister le client pour s’assurer que toutes les...

  • Alternance - Service Validation Confidence (H/F)

    il y a 1 mois

    Aubagne, France Sartorius Temps plein

    We are looking for a Apprentice in the department of Service Validation Confidence based in Aubagne. The Scientific Apprentice will be responsible for the successful completion of his apprenticeship in a fixed timeframe and to prepare for a future career in his / her field of expertise. **Grow with us - Your Responsibilities** - Fullfill bags with client's...

  • Agent de Tri

    il y a 1 mois

    Aubagne, France Adecco Temps plein

    **Votre mission**: ADECCO Marseille recherche pour son client basé à Aubagne et leader de la livraison de colis en Europe, des agents de tri H/F. Vos missions seront les suivantes: - Réception des marchandises (petit/moyen/gros colis). - Tri des colis à l'aide d'un scanner - Trier et dispatcher les colis dans les bacs prévus à cet effet - Respecter...

  • Alternance - Service Validation Confidence (H/F)

    il y a 1 mois

    Aubagne, France Sartorius Temps plein

    We are looking for a Apprentice in the department of Service Validation Confidence based in Aubagne. The Scientific Apprentice will be responsible for the successful completion of his apprenticeship in a fixed timeframe and to prepare for a future career in his / her field of expertise. **Grow with us - Your Responsibilities** - Fullfill bags with client's...

  • Apprenti(E) Assistant(E) Business Manager

    il y a 1 mois

    Aubagne, France Carrier Temps plein

    **Poste**: Apprenti(e) Assistant(e) Business Manager (H/F) **Localisation**: Aubagne (13) **Contrat**: Alternance, temps plein** **Construisez votre carrière avec confiance** En intégrant Carrier, vous rejoignez le leader mondial de la fourniture de solutions saines, sures, durables et intelligente à destination des acteurs du bâtiment et de la chaine du...