Captain Wallet

Captain Wallet was recently acquired by Brevo and is the leading European SaaS platform that allows brands to connect to wallets like Apple Wallet and Google Wallet. For brands, wallets create a highly personalized and effective communication channel directly on their mobile with their consumers. We are a team of 30 employees working with 200 (and growing) key accounts, such as Intersport, Monoprix, McDonald's, Le Bon Marché, Malakoff Humanis, Sandro, Décathlon, Sephora, Courir, Lacoste, Sarenza, Auchan, L’Occitane. We are serving customers in more than 150 countries

Our Customer Success team's role is to ensure that our customers get the best out of their wallets. CSMs manage a portfolio of customers, starting with the onboarding phase, and work hand-in-hand with the brand’s marketing and IT teams to meet their needs, implement the wallet journeys, and ensure long-term satisfaction, retention, and growth by achieving their business objectives.

We are looking for a Senior Customer Success Manager to join the Customer Success team based in Paris.

**As a Customer Success Manager, you will**:

- Manage the integration project between Captain Wallet and the Client’s information system
- Accompany the client from the moment he takes control of the platform until he is completely autonomous
- Accompany the client in the project deployment within their organization and in achieving their business objectives
- Support for the client’s internal and external technical teams
- With your pivotal position, you will also actively participate in product life and development.

**What will contribute to your success**:

- 3 years + of experience as a CSM or a Project Manager preferably in a SaaS company
- Customer-oriented: the ability to exchange, understand and manage customers' strategy and needs
- Knowledge in Digital CRM Knowledge in API Rest (or Soap, yep it still happens)
- Excellent communication and writing skills in both English & French. If you know Spanish, it could be a great advantage
- Willingness to dive into technical details
- Knowledge of the retail sector

**What we offer**:

- Develop your professional skills a valuable experience
- Develop your digital, marketing, technical, and project management hard skills
- Work with an objective of continuous improvement
- A unique opportunity to join an international and collaborative start-up environment in a hyper-growth context
- Good work-life balance, occasional work from home (up to 3 days per week)
- A modern office in central Paris with fruits, snacks, drinks, and lots of fun activities

**Meet us **:

- Introduction call (30 minutes)
- A first interview with your future manager and the Head of CSM (45 minutes)
- A last interview with a co-founder of Captain Wallet (45 minutes)

Brevo and Captain Wallet value work-life balance and offer flexible and remote work hours. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.